Service Operations Specialist
2 weeks ago
Pro Services
Job Title: Service Operations Specialis
t
We are seeking an experienced Operations Specialist to lead and oversee our HVAC service department. The ideal candidate will be responsible for managing all aspects of HVAC service operations, including Logistics, customer satisfaction, and profitability. The Operations Specialist will play a critical role in ensuring the delivery of high-quality HVAC services to our client
s.
Key Responsibiliti
- es:Assist to lead the HVAC service team, including service technicians, dispatchers, and team membe
- rs.Set clear performance expectations, provide regular feedback, and conduct performance evaluatio
- ns.Oversee the scheduling, dispatching, and coordination of HVAC service cal
- ls.Ensure timely and efficient response to service requests and emergenci
- es.Monitor and optimize technician routes for maximum efficien
- cy.Assist service contracts and agreements with clien
- ts.Assist HVAC installation and maintenance projects, ensuring on-time completion and compliance with quality standar
- ds.Monitor project budgets and expenses, working to improve profitabili
- ty.Collaborate with sales and estimating teams to provide accurate project quot
- es.Maintain a high level of customer satisfaction by addressing client inquiries, concerns, and complaints promptly and professional
- ly.Implement service quality initiatives and customer feedback progra
- ms.Manage relationships with HVAC equipment suppliers, contractors, and vendo
- rs.Participates in negotiate contracts and pricing agreements to ensure cost-effective operatio
- ns.Ensure compliance with all applicable industry regulations, safety standards, and licensing requiremen
ts.
Qualificati
- ons:Bachelor's degree in Business Management, or a related field (preferred) or commensurate experie
- nce.Strong background in operations, including team management and service oversi
- ght.Strong leadership and interpersonal ski
- lls.Excellent communication and customer service abilit
- ies.Familiarity with industry software and technol
ogy.
Ben
- efits:Pro covers 100% Medical Premium, family plan in
- cludedVision & Dental Ins
- uranceMatching
- 401(k)Vacation & Holid
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