Corporate Security Analyst
2 weeks ago
Job Title: Corporate Security Analyst - badge access control
Location: Glen Allen, Virginia (hybrid - 3 days a week)
Visa: USC and GC holders only
Duration: Jun 3, 2024 - Nov 22, 2024
Top three skills: Teamwork, written and verbal communication, computer/customer service skills
The candidate must have ticketing experience Jira, ServiceNow and great customer service skills as they will be communicating with all levels within the organization. This position will be sending packages to branches and activating credentials and changing credentials in the system. Training will be through teams and interview will be through teams
Job End Date - Chance for extension but not full time (other areas within the bank looking for full time people are assets so could look at transferring once assignment is completed.
Position Description
The Corporate Security CW is responsible for processing physical access control transactions, to include basic programming of the system and performing basic clerical duties to include data entry, data management and project tracking. The CW will provide outstanding customer service and satisfaction by handling internal and external customer inquiries and concerns regarding security incidents, alarms, site and personnel changes, system and equipment problems, and other questions/notifications regarding service provided by Corporate Security through various forms of communication. The CW shall adhere to all operational standards and follow policies and procedures. The CW shall follow up with information and research regarding assigned projects, events and requested services accurately and in a timely manner.
Position Accountabilities
· Monitor and maintain the card access system while responding accordingly and professionally in a timely manner.
· Triage service tickets and take appropriate action.
· Assist with activities related to the access control system conversion project.
· Process access control and service request tickets, ensure required approvals are obtained and take appropriate action.
· Create/update access control records, apply appropriate access levels and issue physical access control credentials.
· Submit service tickets to third-party security systems integrator; manage ticket life-cycle to conclusion.
· Solicit pertinent information from callers and relay complex facts and details accurately and concisely to the appropriate personnel.
· Prepare, complete, and project related reports to include stats/metrics and work orders.
· Monitor and maintain all forms of communication to include email, phones, cell phones, and/or personal contact with internal and external customers while responding accordingly and professionally in a timely manner.
· Perform other duties as assigned by Corporate Security management.
Organizational Relationship
This position reports to the Corporate Security Officer
Position Qualification
Education & Experience
· High school education or equivalent. Two-year degree or higher preferred.
· Minimum of two years of experience working with physical security access control preferred.
Knowledge & Skills
· Strong teamwork and communication skills. Must be flexible/adaptable to a constantly changing environment.
· Excellent written and verbal communication skills
· Ability to exercise a high degree of diplomacy and collaboration.
· Intermediate to advanced level keyboard and computer skills.
· Ability to coordinate multiple assignments, actions, and direct others to locations and tasks.
· Attention to detail.
· Ability to work without close supervision.
· Ability to keep privileged information confidential.
· Knowledge of Microsoft applications such as Outlook, Word and Excel
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