Dedicated Fleet Manager

2 weeks ago

Joplin, United States TMC Transportation Full time

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.


TMC Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP
  • Generous Vacation Package


TMC Transportation has an immediate full-time opening for a Dedicated Fleet Manager working out of our terminal in Joplin, Missouri.


SHIFT: Monday-Friday, Days


PRIMARY FUNCTION:

The primary function of a Dedicated Fleet Manager is to utilize coaching and leadership skills to manage dedicated drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity and other established company goals, retaining drivers, and achieving an excellent safety record.


DUTIES AND RESPONSIBILITIES:

  • Review driver check calls to determine driver location and estimated delivery times
  • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments
  • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information)
  • Call customers to obtain directions information and schedule loading/delivery appointments, as necessary
  • Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments
  • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability
  • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated
  • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings
  • Resolve driver conflicts, problems, and requests with respect to matters such as, home time, pay, equipment, and load assignments
  • Ensure the awareness of and enforce company policies
  • Maintain records pertaining to driver performance and productivity
  • Other duties may be assigned


MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field
  • Fluent in computer applications and keyboard proficiency
  • Ability to function in a fast-paced work environment and tolerate stress
  • Ability to plan, organize, be attentive to detail and possess and strong problem-solving skill
  • Excellent interpersonal skills, including good listening skills
  • Possess courteous, yet assertive telephone personality

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