Product Support Representative
3 weeks ago
A leading real estate client in Overland Park, KS is looking for a Product Support Representative to join their team to help provide in-depth product support to clients by resolving incoming inquiries through phone and e-mail communication.
Responsibilities
- Maintains and fosters the relationship between the clients by ensuring client satisfaction, maintaining client communication and problem resolution
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with malfunctioning software applications and recommends corrective action
Requirements:
- High school diploma or GED
- Mortgage industry experience would be nice to have
- Experience in troubleshooting and triaging software applications
- UAT or other application testing experience
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