Chief Program Officer

BCRI Core Values

All staff are expected to carry out their tasks in a manner that is consistent with modeling organizational core values. Baltimore Crisis Response Inc’s focus Is on quality of care and service to our clients through:

• Recovery: We will seek to improve our client's overall health status by actively pursuing treatment in the most therapeutic, least restrictive and most appropriate setting.
• Connection: We will make available easy access to the crisis system with a clearly defined point of entry and 24-hour availability, closing treatment gaps and facilitating access to critical services including post-discharge support.
• Community: Whenever possible, we will provide clients with supports to get them through their crisis without the removal from familiar surroundings.
• Integrity: We will always try to do the right thing, interacting with both clients and staff to promote a culture of openness, honesty and accountability
• Innovation: We will actively champion creative strategies, practices, and partnerships to enhance and expand our Mission's effectiveness.

Position Overview

The Chief Program Officer (CPO) will provide general clinical and administrative oversight of organizational residential and outpatient services. The CPO will be responsible for the performance and outcomes of all aspects of residential and outpatient services, inclusive of capacity, sustainability, compliance, and quality assurance. Engages internal and external partners to support and enhance system integration activities. Execute the strategic plan for delivery of services within system(s) of care for individuals, families, and support systems. Works collaboratively with senior leadership team.

Essential Functions of the CPO

• Oversee the development, implementation, and evaluation of the organization’s programs, ensuring they align with the strategic goals and objectives and contractual deliverables.
• Lead the program team, including hiring, training, and performance management, to ensure a high-performing team that meets organizational standards and program goals.
• Cultivate a broad and effective network of partners, establish and maintain relationships with key stakeholders, including funders, community leaders, key elected and appointed officials, policymakers and related government agencies, to secure program support and alignment.
• Inform, confer and collaborate internally to discuss issues, coordinate activities, and resolve problems on programmatic issues and priorities that impact multiple program/project areas to ensure a consistent and coordinated efforts.
• Develop and manage the program budget, ensuring resources are allocated efficiently and effectively to meet program objectives and financial targets.
• Ensure compliance with all legal, regulatory, and ethical standards applicable to the organization’s programs, including data protection and confidentiality.
• Facilitate cross-departmental collaboration to integrate program objectives with broader organizational goals, enhancing overall impact.
• Lead the development and implementation of program evaluation frameworks to assess the effectiveness and impact of program activities, making data-driven decisions for continuous improvement.
• Spearhead innovative program development initiatives, exploring new methodologies, technologies, or partnerships to enhance program delivery and outcomes.
• Share information regarding movement on program and project initiatives or planned strategies across the organization per appropriate committees.
• Demonstrate adherence to company policies, expectations, and behavioral competencies, both explicit and implicit.
• Oversight for organizational accreditation and licensure.
• All tasks, projects, and/or duties as assigned and authorized, which are congruent as determined by the CEO.

Chief Program Officer Skills

Strategic Planning: Involves setting long-term objectives and outlining the steps necessary to achieve them, with a keen awareness of the organization’s mission, resources, and external factors. A Chief Program Officer ensures that program initiatives are in sync with the broader organizational goals, promoting sustainable growth and impact.

Leadership Development: Focuses on fostering a culture of continuous improvement and innovation. By guiding team members’ professional growth and enhancing their leadership skills, a Chief Program Officer aligns their development with the organization’s goals and values. This includes identifying potential leaders, offering development opportunities, and empowering them to embrace new challenges.

Program Evaluation: Entails a thorough assessment of program initiatives through both quantitative and qualitative analysis methods. By gathering and analyzing data from various sources, a Chief Program Officer can provide actionable insights that drive the continuous enhancement of program outcomes and impact.

Stakeholder Engagement: Centers on building effective communication and relationships with funders, community leaders, and program beneficiaries to ensure program objectives meet stakeholder expectations and needs. Through fostering partnerships and securing funding, a Chief Program Officer can make impactful program adjustments based on feedback and changing environments.

Financial Oversight: Involves the careful alignment of program budgets with organizational goals and strategic plans. By closely monitoring and managing financial resources, a Chief Program Officer can optimize impact and efficiency, forecast financial trends, prepare for fiscal challenges, and make decisions that ensure program sustainability and growth.

Policy Development: Requires the creation and implementation of policies that reflect the organization’s mission and comply with regulatory standards. With strategic insight and an understanding of operational impacts, a Chief Program Officer ensures that programmatic initiatives are both effective and compliant, creating an environment where organizational objectives are achieved with efficiency and integrity.

Direct Reports: Yes

Supervision: Provides oversight over all programmatic services, programs, and activities, with immediate supervision of direct reports. This position is a management position which encompasses supervisory responsibility, including the following tasks. Supervisory duties may include but are not limited to encompassing the authority to recommend individuals for hire, promotion, transfer and/or discharge. This position may recommend appropriate evaluation, rewards and/or disciplinary actions to other employees as needed in order to meet organizational policy. This position operates in the best interest of the organization using independent judgement to formulate and effectuate management policies by expressing and making operative decisions relative to the success of assigned departments or teams.

Job Qualifications

Education: Masters in one of the following disciplines: Psychology, Human Services, Social Services is required. Additional educational attainments, such as Masters Business Administration, Public Administration, Nonprofit Management or Nurse Practitioner will be given serious consideration.

Credentials: Licensed and legally authorized to practice under the Health Occupations Article, Annotated Code of Maryland in Social Work, or Professional Counseling, or Medicine, Preferred. Advanced license and/or licensure supervisory credential Preferred.

Experience: 10 years of managerial or director level experience in managing human service programs, Required. Prior experience supporting non-profit operations, Required. 5 years managing people in a residential program setting, Required.

Additional Requirements

• Current LCPC or LCSW licensure in Maryland, Required
• Current LCPC-C or LCSW-C licensure in Maryland, Strongly Preferred
• Current BLS Certification, Preferred

Professional Competencies: Full understanding of the way an organization should operate to meet its objectives. Excellent knowledge of applicable legislation and regulations necessary to maintain appropriate accreditation. Expertise in leadership development, program evaluation, stakeholder engagement, financial oversight and policy development. Thorough knowledge of management principles and best practices. Excellent organizational and leadership skills. Diligent and firm with high ethical standards and adherence to existing regulations, policies, and protocols. Understanding of quality improvement processes and best practices.

Written and Oral Skills: Exceptional written English proficiency, including both experience and competence in drafting and composing internal/external emails and documents, proofreading and editing, and understanding and analyzing dense written material such as regulations, statutes, policy documents, and informational articles. The ability to write using different tones where needed, such as in a persuasive or an objective manner. Strong attention to detail. Excellent oral communication and interpersonal skills. Ability to use kind, professional, “person-first” language and vocabulary as well as utilize mediation and relational skills, both generally as well as to navigate potentially difficult conversations with clients, employees, or third parties.

Technical Skills: Skill and experience in analyzing and reporting data.

Physical Demands: Prolonged periods of sitting at a desk or computer workstation. Prolonged periods of standing, bending, and reaching. Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands: Seeks guidance / help proactively to support safety and quality care. Demonstrates skill of distress-tolerance to maintain calm and safety. Models positive regard with all members of the community of care. Establishes and maintains interpersonal boundaries. Maintains personal and situational awareness through self-reflection. Practices ethical, evidence-based, and person-first decision-making.

Travel: Up to 25%