Information Technology Support Technician

3 days ago


Sandy Springs, United States Roofing Corp of America Full time

About Us:

Roofing Corp of America, based in Atlanta, GA, has rapidly become one of the leading roofing contractors in the United States by attracting some of the very best companies in the industry to join the Roofing Corp family. Each of our businesses is built and expected to deliver the care and attention-demanding clients have come to expect from a local service provider but with the professionalism and economies of scale of a much larger company.

Our Sandy Springs, GA office is seeking a Tier 2 IT Support Technician. Roofing Corp of America is a leading commercial and industrial roofing contractor operating in several states. Specializing in new construction, existing building re-roofs, tenant improvements, maintenance with Defend 360, and leak detection under our Roof Advantage 360 program.

Job Summary:

Provide fast and useful technical support to our staff on site and remotely via Remote IT management software. Work alongside remote Help Desk technicians to maintain PCs, servers, Microsoft Azure and other IT software packages. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. A critical role of the IT Support Technician will strive to provide the best possible end user computing experience for all of Roofing Corp of America.

Key Responsibilities:

  • PC/Server support of all Hardware/Software company-wide
  • Administration of Office 365 users and groups, Exchange online, SharePoint Online, One Drive, and other IT security software’s
  • Installation, configuration and support of all business side applications, database connectivity, networking, telephony, etc.
  • Work activities conducted and completed using Atera Remote Management software
  • Set up of new PC’s (operating system, software, user orientation)
  • Work with 3rd party vendors to schedule hardware repairs
  • Maintains hardware and software asset inventory (Including: both PC acquisition and disposition)
  • Ability to work multiple priorities and tasks
  • The position will require occasional non-standard/off-hours maintenance and ‘on call duty’ to resolve issues and implement system changes in order to minimize downtime for end users.

Required Experience & Education

  • Associate degree or higher related to Information Technology
  • 5-7 years of helpdesk support experience supporting a windows environment. Prior MSP experience a plus.
  • Strong experience with Microsoft Office, Windows operating systems, Microsoft Azure, remote IT management, local and cloud backup solutions, system imaging, SharePoint online, One Drive and hardware/software support
  • Advanced customer service, communication, and organizational skills
  • Ability to work in a team environment to achieve team, department and corporate goals

Salary Range 70K-80K



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