Field Service Representative- Secret Clearance
1 month ago
Field Service Representative (Military Health) – Join a Dynamic Team Supporting Critical DoD Medical Operations
Location: Colorado Springs, CO (Peterson AFB)
Travel: 10%–25%
Clearance: Active DoD Secret Clearance Required
We are seeking a motivated, problem-solving Field Service Representative to join our team, supporting the Department of Defense (DoD) with cutting-edge medical systems and technology. This is an exciting opportunity to be a key player in enhancing mission-critical operations, collaborating with diverse teams, and providing hands-on support for dynamic and impactful solutions.
What You’ll Do:
- Provide Expert Onsite Training: Deliver training on applications and systems to client staff, ensuring smooth integration and operation within their workflows.
- Collaborate Across Teams: Work closely with Help Desk, Cloud, Development, and Data Engineering Teams to troubleshoot, document, and resolve issues effectively.
- Coordinate and Support: Assist client teams with deployments, site visits, training exercises, and other operational needs. Be the bridge between the end users and technical teams to ensure seamless execution.
- Innovative Solutions for End Users: Work directly with end users to implement applications into daily operations, tailored to the specific needs of each command or service.
- Be a Critical Problem Solver: Identify gaps in information and create innovative solutions to address these challenges using a Common Operating Picture (COP). Troubleshoot data inconsistencies and track issues with precision.
- Travel: You will have the opportunity to travel 10%–25% to client sites for training, site visits, and operational support.
What We’re Looking For:
- Bachelor’s degree in IT, Cybersecurity, Business, Engineering, or a related field (or equivalent experience, such as an Associate Degree + 10 years of relevant experience).
- 2+ years of experience supporting DoD medical planning and execution (preferred: familiarity with DoD medical systems like TRAC2ES, TMDS, JMAR, CAREPOINT).
- Technical & Communication Skills:
- Strong troubleshooting abilities, especially in resolving basic computer access issues (e.g., clearing cache).
- Exceptional communication skills, with the ability to explain complex issues clearly to both technical and non-technical audiences.
- Ability to collaborate effectively with cross-functional teams and work in a dynamic, fast-paced environment.
- Team Player:
- A desire to learn new technologies and share that knowledge with others.
- Comfort with providing both one-on-one and small group training sessions.
- Flexibility and willingness to work occasional long hours or weekends as needed.
- Clearance & Availability:
- Active DoD Secret clearance
- This is an onsite role in Colorado Springs, CO, working directly with the end users 5 days a week.
Salary: up to $125,000
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