Operations Analyst I/IT Help Desk
3 weeks ago
Role: Legal Operations Analyst I
Location: 3x a week, Indianapolis, IN 46204
Duration:06/03/2024 to 04/21/2025
Required Qualifications
* Minimum of three years of experience in operations and/or technology services roles (corporate law department or law firm operations experience would be a plus).
* Perform well under pressure, work independently and as a part of a team in a fast paced environment. Flexible and able to quickly change course when the needs of the business and team shift direction or accelerate delivery.
* Exceptional problem solving skills with passion for data integrity, process definition, and continuous learning.
* Strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization
* Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.
* Outstanding oral and written communication skills; able to communicate and convey information effectively.
* Demonstrates a high level of professionalism and discretion handling sensitive or confidential information.
* Proficient to expert user-level aptitude in Microsoft Office and/or Google Suite.
* Degree or equivalent relevant experience required.
Preferred Qualifications
* Experience with Salesforce platform, specifically Sales Cloud and Service Cloud is plus.
* Demonstrated participation in process improvement initiatives and/or project management experience
* Reporting and Analytics skills in Salesforce Reports and Dashboards, Einstein Analytics, or Tableau.
* Experience with data analysis and reporting; proven ability to analyze, present, and action on raw data (with emphasis on data integrity and accuracy)
* Experience with Apttus, Ironclad, or similar Contract Lifecycle Management tool a plus.
* A general fearlessness regarding the unknown, keen ability to focus, navigate, and function effectively through ambiguity
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