Area Customer Service Coordinator

1 month ago

Stamford, United States Rose International Full time

Job Description:

Responsibilities:

An integral member of the service team supporting the daily operations for all contracted services at customer accounts within a geographical area

Provides coverage for absences or vacations of the onsite resources, that may also include site management.

May be required to report to an alternate site on any given day which could result in walking, driving, or using public transportation to that alternate site and a longer commute time that exceeds scheduled shift

Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.

Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.

Assists with onboarding new team members and cross training peers

Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.

Routinely inspects Site Procedures Guide at various locations for accuracy and compliance

Performs daily visual inspection of site services and Client and customer compliancy to safety.

Creates and maintains a customer-focused environment.

Responsible for escalating customer issues to Client Management and supporting the resolution to completion.

Communicates effectively and responds quickly to customer and end user communication

When applicable, must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Performs other duties as assigned

Knowledge, Skills, And Abilities

All candidates must possess the following abilities and skills:

Work in a team environment by maintaining positive, productive relationships with co-workers.

Work well with or without supervision.

Adapt to changing situations, flexibility, high motivation, and sense of urgency.

Basic math skills.

Make sound justifiable decisions and take action in solving problems.

Perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Commitment to task by having started and persisted with specific courses of action.

Excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.

Comprehend written and verbal instructions from customers and effectively translate to site resources

Resolve customer related issues.

Troubleshoot and coordinate problem resolution.
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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