Voice Recording Operations Engineer

2 weeks ago

New York, United States KYYBA Inc Full time

Title: Voice Recording Operations Engineer

Location:New York Ny 10019

Email:davidm@kyyba.com


Description:

Responsibilities:

· Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.

· Management and monitoring of the Trading Voice and Voice Recording infrastructure.

· Perform ready for business, mid-day, and end of business checks.

· Troubleshooting Trading Voice and Voice recording related issues.

· Collect metrics and traces for Third Line escalation.

· Create reports for Trading Voice Recording Operations and Senior Management teams.

· Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.

· Adhere to Internal Controls and procedures.

· Ensure deadlines and SLA are met.

· Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.

· Be part of the change process around production activities.

· Liaise with external partners and vendors for support and change management.

· Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.

· Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.

Skills Required:

· Bachelor’s degree in computer science, information technology or a relevant IT support experience.

· 3+ Years’ experience in a 1/2 Line IT Support Role.

· Knowledge of Voice Recording systems (NICE NTR/NTR-X, NICE Fusion, VERINT VFC – VERBA). Desirable but not required - product inductions and training will be provided.

· Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges). Desirable but not required - product inductions and training will be provided.

· SIP protocol and VoIP Telephony expertise.

· Microsoft Windows server and productivity tools.

· Experience with database technologies (MySQL, MS SQL), administration and query search operations.

· Understanding of CISCO telephony, MS Teams, Skype for Business applications.

· Understanding of Private wires and Hoot Networks.

· Knowledge of Microsoft Azure Cloud Environment.

· System infrastructure monitoring tools.

· Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables)

Essential Skills:

· Detailed-oriented and organized.

· Ability to work independently and as a part of a cross-functional global team.

· Professional experience, documenting, planning, and managing platforms through their life cycle.

· Strong problem-solving skills.

  • Desire to learn and adapt to new technology skillsets.

· Strong customer-service and interpersonal skills.

· Knowledge of standard methodologies of Service Delivery (ITIL, ITSM).

· Experience of working in a financial institution in technology or IT departments.

  • Voice Recording Engineer

    2 weeks ago

    New York, United States Axelon Full time

    Job Description: Global Financial Firm has an immediate contract for an experienced , Job Role : Voice Recording Engineer Job Id : 14139994 Duration : 12 month contract on *** Hybrid(2/3 days onsite)Purpose & Scope of role : • Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring,...

  • Voice Recording Engineer

    4 days ago

    New York, United States Axelon Full time

    Job Description: Global Financial Firm has an immediate contract for an experienced , Job Role : Voice Recording Engineer Job Id : 14139994 Duration : 12 month contract on *** Hybrid(2/3 days onsite)Purpose & Scope of role : • Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring,...

  • Trader Voice and Voice Recording Operations Systems Engineer

    2 weeks ago

    New York, United States US Tech Solutions, Inc. Full time

    *Job Title : Trader Voice and Voice Recording Operations Systems Engineer *Location: New York, NY (Hybrid) *Duration: 12 Months * Employment Type: W-2 Job Description: CIB Americas Trader Voice and Voice Recording team is part of Americas Infrastructure, specifically the Telecoms and Datacenter Domain. Client is currently building a Global...

  • IT Support

    2 weeks ago

    New York, United States Lenmar Consulting Inc Full time

    Voice Recording IT SupportClient – Investment BankLocation Manhattan NY (Hybrid – 50% onsite )Duration – 12 months plus extensionsRate $55/hr - $59/hr W-2 ContractOverviewPurpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of...

  • IT Support

    2 weeks ago

    New York, United States Lenmar Consulting Inc Full time

    Voice Recording IT SupportClient – Investment BankLocation Manhattan NY (Hybrid – 50% onsite )Duration – 12 months plus extensionsRate $55/hr - $59/hr W-2 ContractOverviewPurpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of...

  • IT Support

    2 days ago

    New York, United States Lenmar Consulting Inc Full time

    Voice Recording IT SupportClient – Investment BankLocation Manhattan NY (Hybrid – 50% onsite )Duration – 12 months plus extensionsRate $55/hr - $59/hr W-2 ContractOverviewPurpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring, health checks delivery, technical support and testing of...

  • Voice Engineer

    1 week ago

    New York, United States Collabera Full time

    Job DescriptionJob DescriptionResponsibilities:Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company.Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.Management and monitoring of the Trading Voice and Voice...

  • Technical Support Engineer

    7 days ago

    New York, United States Russell Tobin Full time

    What are we looking for in our Technical Support Engineer - Voice Recording and Trader Platforms ? 12 Month assignmentClient: FinancialPay-range: $40-$55/hr on W2 (Depending on experience)Hybrid role  Purpose & Scope of role Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and product monitoring,...

  • Technical Support Engineer

    2 weeks ago

    New York, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Support Engineer - Voice Recording and Trader Platforms ? 12 Month assignmentClient: FinancialPay-range: $40-$55/hr on W2 (Depending on experience)Hybrid role  Purpose & Scope of role Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on management and...

  • Voice over Artist

    4 weeks ago

    New York, New York, United States Still on Still Production, LLC Full time

    This is a temporary hybrid role, located in New York City Metropolitan Area with flexibility for remote work, for a Voice Over Artist.As a Voice Over Artist at Still on Still Production, LLC, you will be responsible for performing voice-over sessions for a variety of projects, including commercials, television, film, and more.The role requires the ability to...

  • Telecommunications Associate Voice, Iii

    7 days ago

    New York, United States NYC Careers Full time

    **Telecommunications Associate Voice, III**: - Apply**Telecommunications Associate Voice, III**: - Agency: POLICE DEPARTMENT - Posted on: 05/11/2024- Job type: Full-time Location NYC-ALL BOROS - Title Classification: Exam may be required Department LSSD Electronics Sec/Civ - Salary range: $71,108.00 - $98,918.00JOB DESCRIPTION: The mission of the New...

  • Broadcast IT Engineer

    4 weeks ago

    New York, United States Technical Operations, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Broadcast IT Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.Responsibilities:Oversee the installation of operating systems, network systems, software, and hardwareMonitor system operations to detect potential problemsImplement network systems...

  • Senior Program Manager, Voice of Customer

    4 weeks ago

    New York, United States MongoDB Full time

    Sr. Manager, Voice of CustomerWe are looking for a seasoned Customer Experience (CX) professional with a strong background in customer listening programs and a successful track record of driving transformational, org-wide change. The Sr. Manager, Voice of Customer will lead the design and development of the MongoDB listening framework, including establishing...

  • Process Engineer

    4 weeks ago

    New York, United States Atalco Gramercy Operations Full time

    E ssential Functions Identify process improvements to enhance efficiencies and lower costs Perform technical studies, analyze operations and operating costs Audit internal/external technical data Assist in the decision-making process for directing change Establish new methods and procedures as needed to improve current and future process Evaluate inventory...

  • Senior Systems Operations Engineer

    3 weeks ago

    New York, United States PRI Technology Full time

    Role: Senior Systems Operations Engineer - VPFull-time/Permanent role, with bonus and benefitsHybrid Remote in NYC - 3 days/week onsite.We are looking for an IT Infrastructure Operations Systems Engineer who will play a crucial role in optimizing and automating our IT infrastructure by focusing on monitoring, alerting, automation, API integration, cloud,...

  • Senior Systems Operations Engineer

    3 weeks ago

    New York, United States PRI Technology Full time

    Role: Senior Systems Operations Engineer - VPFull-time/Permanent role, with bonus and benefitsHybrid Remote in NYC - 3 days/week onsite.We are looking for an IT Infrastructure Operations Systems Engineer who will play a crucial role in optimizing and automating our IT infrastructure by focusing on monitoring, alerting, automation, API integration, cloud,...

  • Senior Systems Operations Engineer

    5 days ago

    New York, United States PRI Technology Full time

    Role: Senior Systems Operations Engineer - VP Full-time/Permanent role, with bonus and benefits Hybrid Remote in NYC - 3 days/week onsite. Are you the right applicant for this opportunity Find out by reading through the role overview below. We are looking for an IT Infrastructure Operations Systems Engineer who will play a crucial role in optimizing and...

  • Engineer - Level 1 IT Professional - Hourly

    1 week ago

    New York, United States LanceSoft Full time

    • Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms. • Management and monitoring of the Trading Voice and Voice Recording infrastructure. • Perform...

  • Operational Technology Systems Engineer

    2 weeks ago

    New York, United States TAI Engineering Full time

    At TAI we are dedicated to the success of our clients and to that end, consider ourselves partners to our clients, not vendors. Backed by more than three decades of proven success and a client-focused approach, our full-service offering allows for exceptional efficiency and project excellence. We have built a record of consistency and stability by holding...

  • Engineering | Level 4

    3 weeks ago

    New York, New York, United States Mitchell Martin Inc Full time

    Our client, a global financial services firm and a market leader in securities, asset management and credit services, is seeking an Engineering | Level 4Location: New York, NYPosition Type: Contract Required Skills & Experience:This position is for a Cisco CUCM Subject Matter Expert within the Global Voice Engineering team. The candidate will join a team of...