Trader Voice and Voice Recording Operations Systems Engineer

2 weeks ago

New York, United States US Tech Solutions, Inc. Full time

*Job Title : Trader Voice and Voice Recording Operations Systems Engineer

*Location: New York, NY (Hybrid)

*Duration: 12 Months

* Employment Type: W-2

Job Description:

CIB Americas Trader Voice and Voice Recording team is part of Americas Infrastructure, specifically the Telecoms and Datacenter Domain. Client is currently building a Global NOC to support its Trading Voice and Voice Recording infrastructure.

If you are looking to kickstart your career in Fin Tech regulatory industry and you are a highly motivated and skilled individual who is passionate about helping others and solving technological issues, we encourage you to apply for this exciting opportunity.

The candidate will be part of a new dynamic team supporting clients Front Office Users and Compliance Department across multiple systems. The goal of the team is to deliver industry leading Trader Voice and Voice Recording services for Americas countries.

Relevant product introductions and trainings will be provided.

Scheduled weekend work and rotational on-call schedule support required.

Hybrid Role with 50% onsite presence required in our New York office.


Purpose:

  • Purpose: act as a Support Engineer for all Voice Recording and Trader Platforms focusing on administration and product monitoring, health checks delivery, technical support and testing of the Trading Voice and Voice Recording infrastructure.
  • Scope: Regional support of North and South America countries based out of the client’s New York office.

Responsibilities:

  • Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves operations, administration, monitoring, controls, ongoing Level 1 and 2 support for Trading Voice and Voice recording platforms.
  • Management and monitoring of the Trading Voice and Voice Recording infrastructure.
  • Perform ready for business, mid-day, and end of business checks.
  • Troubleshooting Trading Voice and Voice recording related issues.
  • Collect metrics and traces for Third Line escalation.
  • Create reports for Trading Voice Recording Operations and Senior Management teams.
  • Compliance and Litigation Team support with data search, extraction, and delivery as/when needed.
  • Adhere to Internal Controls and procedures.
  • Ensure deadlines and SLA are met.
  • Collaborate with members of the NOC in other Regions to ensure a continuous effort in resolving issues and knowledge sharing.
  • Be part of the change process around production activities.
  • Liaise with external partners and vendors for support and change management.
  • Provide support to BAU teams on Voice, Trading Voice, and Voice Recording technologies.
  • Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.

Requirement:

  • Bachelor’s degree in computer science, information technology or a relevant IT support experience.
  • 3+ Years’ experience in a 1/2 Line IT Support Role.
  • Knowledge of Voice Recording systems (NICE NTR/NTR-X, NICE Fusion, VERINT VFC – VERBA). Desirable but not required - product inductions and training will be provided.
  • Dealer-board / Turret technologies (IPC Unigy, Broker lines, hoot bridges). Desirable but not required - product inductions and training will be provided.
  • SIP protocol and VoIP Telephony expertise.
  • Microsoft Windows server and productivity tools.
  • Experience with database technologies (MySQL, MS SQL), administration and query search operations.
  • Understanding of CISCO telephony, MS Teams, Skype for Business applications.
  • Understanding of Private wires and Hoot Networks.
  • Knowledge of Microsoft Azure Cloud Environment.
  • System infrastructure monitoring tools.
  • Knowledge of Microsoft Excel (Graphs, Vlookups, Pivot tables)

Education:

  • BA/BS degree, and/or equivalent work experience


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