Manager, Auto Technical Communications

4 weeks ago

Torrance, United States American Honda Motor Co Inc Full time

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future



Job Purpose

Overview of cost center responsibilities: Position leads a team that is responsible for product management, support and system training for the Interactive Network (iN) and FieldLink portals. iN is a suite of 12 dealer communication portals consisting of 1,700+ applications. Both domestic and export dealers/distributors (5900+) use iN daily to send and receive critical communication to/from Honda. Unique portals exist for each of AHM and HdM brands including Honda auto, Acura, Power Sports (PSP), PE, Marine and Engine. Over 100,000 users from every dealer business area (e.g. sales, service, finance etc.) and 3,000+ Honda Motor Company associates use iN to support their business.  FieldLink (FL) is AHM’s field portal designed to support sales, parts and service personnel from all AHM divisions. The portal provides users with a window into the daily operations of their assigned dealerships. FieldLink is used daily by DM’s, field management and national staff to access dealer level reports and critical business information. 
 
Job Role: The position is responsible for managing three (3) associates and six (6) contingent staff to ensure that iN and FieldLink are working properly on a daily basis. Team’s major areas of responsibilities include product management and communication for all iN & FieldLink portals, iN Integration with DMS systems, development & deployment of all iN system training & support documentation, iN dealer set-up & administration as well as business ownership of critical iN applications (i.e. Dashboard, eMall, Model Color Matrix etc.)
 



Key Accountabilities

  • Manage Technical Communications to ensure consistent and timely communications across the entire enterprise
  • Lead the redesign of iN and FieldLink portals to a new platform with a modern, responsive design and enhanced functionality.
  • Collaborate with IT on initiatives and help establish project priorities
  • Proactively follow through with stakeholders and dealers iN and FieldLink on the system business needs for their unit/dept/div/BU
  • Ensure that dealers, corresponding advisory boards, stakeholders, iN vendors & iN IT teams are kept informed about enhancements, standards, technical requirements and changes to the supported portals
  • Develop & ensure maintenance of brand standards, policies & procedures to ensure the smooth operation of both portals
     


Qualifications, Experience, and Skills

  • Bachelor Degree in Business, Information Technology, Communications, or BA/BS in another area with relevant experience
  • Extensive experience with auto, motorcycle, power equipment and or marine dealer operations
  • Strong understanding of information technology and mobile technology
  • Management experience
  • Ability to work in fast paced environment and support multiple projects at once
     


Workstyle

  • Hybrid
     

Benefits and Total Rewards
What differentiates Honda and makes us an employer of choice?
 

 Total Rewards:

  • Competitive Base Salary:
    Pay will be based on several variables that include, but not limited to geographic location, work experience, education, etc.
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)
     

Career Growth:

  • Advancement opportunities
  • Career mobility 
  • Education reimbursement for continued learning
  • Training and Development programs
     

Additional Offerings:

  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite
     

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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