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Senior Manager, Communication Consultant

1 month ago


Westlake, United States Fidelity TalentSource LLC Full time



Job Description:

The Expertise We re Looking For

  • BA/BS required
  • Experience in employee benefits communication and/or financial services preferred
  • 5-8 years Communications consulting experience preferred
  • Series 6 or 7 and 63
    \u00A0

The\u00A0Purpose\u00A0of Your Role

As an Implementation Communications Consultant you will deliver critical information to plan participants during periods of change.\u00A0 The role consults with the client to develop the implementation strategy and then operationalizes that strategy to create and deliver high-quality, cost-effective communications to participants in the Tax Exempt segments.\u00A0\u00A0 The Implementation Communication Consultant focuses on new client implementations, new plan setups, corporate actions and other large event projects.

In addition, the Implementation Communications Consultant will participate in Sales Final Presentations.\u00A0 Successful participation includes:\u00A0 the ability to present prepared material; speaking extemporaneously and answering questions/concerns off-the-cuff;\u00A0 adjusting one s presentation or responses as needed to match the tone or other logistics of the meeting; connecting with the audience.\u00A0
\u00A0

The\u00A0Skills\u00A0You Bring

  • Strong presentation skills for both the sales finals and ongoing client calls to ensure the client understands the value we bring to the communications process.
  • Your ability to manage multiple projects from \u201Cend-to-end\u201D (from the sales finals to the hand off to the ongoing CC) by managing all resources to ensure that deadlines and client deliverables are met, positioning Plan for Life with high adoption rates, and effectively transitioning the client to the ongoing CC.
  • Being able to exceed client needs while simultaneously managing budget expectations and timeframes.
  • Your ability to write and/or edit readable, user-friendly copy and integrate graphics to enhance your message.
    \u00A0

The\u00A0Value\u00A0You Deliver

  • Building rapport and credibility with both clients and business partners to create effective working relationships.
  • Being a knowledgeable resource to ensure strong client satisfaction by analyzing client plans and transition needs, developing effective communications strategies based upon client needs and goals, and delivering high quality communication services.
  • Overseeing the development and maintenance of project plans and status reports to manage multiple projects with sometimes competing priorities.
  • Analyzing participant behavior and educational needs to propose best practice solutions and/or custom solutions, and actively identifying any process improvement opportunities within the C&E area and work with appropriate areas to implement changes.
    \u00A0

How Your Work\u00A0Impacts\u00A0the Organization

Fidelity Tax-Exempt Market (TEM)\u00A0is a division within Fidelity Personal Investing that works on retirement plans for tax-exempt employers and their participants.\u00A0\u00A0These are mission-driven organizations who want to help people live better lives. Professors, doctors, nurses, police officers, firefighters, pastors these are people who are educating tomorrow s leaders, who take care of our loved ones, who make our communities better.\u00A0\u00A0\u00A0 It takes a total team effort to win, and we bring the full power of Fidelity s retail, workplace, technology and investing expertise to our TEM clients. Our rock-solid record-keeping platform, omni-channel guidance capabilities, relationship management and service excellence, and effective participant communications are all part of our success





Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.


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