Continuous Improvement Manager, Global Strategic Accounts

2 weeks ago

Westerville, United States Vertiv Full time

Vertiv is hiring a  Continuous Improvement Manager , Global Strategic Accounts in Westerville, OH to lead complex and strategic project programs within the corporation's Global Strategic Account Execution group.  This position leads and implements projects to improve business performance in alignment with key initiatives across the organization. This role is part of a highly skilled team of change agents working with all functional areas of the business as well as customers and suppliers.  This position manages execution of appropriate strategies, tactics and operational initiatives that continuously improve customer satisfaction and loyalty.

RESPONSIBILITIES

  • Build and lead continuous improvement activities and learning plans to advance the maturity of a culture of continuous improvement, working with senior leaders and business unit stakeholders.
  • Plan, facilitate, and manage business process improvement initiatives using lean and/or six sigma methodologies.            
  • Identifies gaps in performance verses best practices and then works with all levels of the organization in establishing and executing a strategy for improvement. 
  • Assists with the assessment of the current state of the operations/department work. 
  • Develops future state vision and drives and monitors the implementation plan. 
  • Facilitates the prioritization, scope and planning of specific improvement projects coming voiced by the business. 
  • Leads other organizational improvement teams both directly on selected projects and through another team leads as needed.

QUALIFICATIONS

  • The ideal candidate will possess excellent leadership and facilitation capabilities, customer centricity, problem solving skills, data analysis skills, and experience in the implementation of change initiatives, workflow simplification, process improvement and project management.
  • Proficient in using word processing, spreadsheet, statistical analysis, and presentation software
  • Ability to interact with all levels within the organization
  • Working knowledge and proven application of the principles and philosophies of Lean Six Sigma
  • Ability to understand customer / client issues and creatively apply solutions to real-world issues with world-class results
  • Project Management Skills - Ability to organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects
  • Ability to foster cross-team learning and team building skills
  • Execution orientated, with a strong sense of urgency around tangible results
  • Able to demonstrate leadership without formal authority
  • Strong customer focus - understand what drives customer satisfaction and prioritize customer needs
  • Strategic thinking and problem-solving abilities.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Lean Six Sigma Black Belt (ASQ/company certification or Equivalent)
  • Bachelor’s Degree or equivalent relevant experience 
  • 5+ Years’ experience of progressively responsible assignments in leading Lean Six Sigma and Continuous Improvement projects  

PHYSICAL & ENVIRONMENTAL DEMANDS

  • No Special Physical Requirements

TIME TRAVEL REQUIRED

  • 5%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and  the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

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