Resident Experience Coordinator
1 week ago
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver a Winning Performance:
Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your LimitsWe Care About Your Total Wellbeing:
Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation Community Wellbeing: Paid Community Service Hours Career Wellbeing: Leadership Development Learn more about our Total Wellbeing programWhat You’ll Be Doing:
As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.
Addressing resident inquiries promptly, ensuring satisfaction and loyalty Guiding new residents through the move-in preparation experience for a smooth transition Conducting follow-up within a week of move-in to address concerns Managing move out inspections and coordinating resident events Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals Proactively suggesting improvements to enhance community operationsWhat You’ll Need To Thrive:
High School diploma or equivalent Valid Driver's License required if employee will operate a motorized vehicle (., car, golf cart) in their role. This varies by location. Computer literacy and effective communication skills Availability to work a flexible schedule, including weekends Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their jobBonus Qualifications:
Customer service experience-
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