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Water Restoration Manager

2 months ago

Hayden, United States SERVPRO of Coeur d'Alene Full time

SERVPRO of Coeur d'Alene Growing We are hiring a Water Restoration Manager

Do you love helping people through difficult situations? Are you motivated to make a difference each and every day? If so, don't miss your chance to join our franchise as a Restoration Manager. As a Restoration Manager at SERVPRO of Coeur d'Alene, you will be a part of a highly skilled team that focuses on excellent service, fairness, and mutual respect.

In this role, you will be the front-line representative of the SERVPRO brand, demonstrating our commitment to customers and clients. You will coordinate, monitor, and perform work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. By providing quality, consistent, and efficient work, you will represent the best in the cleanup and restoration industry. As a valued SERVPRO franchise employee, you will receive competitive compensation, superior benefits, and the opportunity to learn and grow. We also offer a training and development program, including industry certifications.

Benefits:

  • $500.00 sign on bonus after 90 days of employment
  • Competitive compensation
  • Superior benefits
  • Paid training
  • Career progression
  • Personal and professional development
  • And more

Primary Responsibilities:

  • Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry-specific estimating software
  • Negotiate with customers and/or clients for approval of restoration activities
  • Schedule, coordinate, and oversee crews, assets, and subcontractors to provide service on active projects
  • Review job site documentation to support the services provided and ensure proper client requirements and billing process
  • Maintain all communications with customers, teammates, vendors, and insurance representatives
  • Manage production expenses including labor, equipment, vehicles, and other assets
  • Manage the customer and client experience and overall satisfaction
  • Provide priority response to potential customers, as needed
  • Actively engage in recruiting, hiring, and training restoration teammates

Position Requirements:

  • Valid driver's license
  • At least 1 year of management and/or supervisory experience
  • At least 3 years of industry experience
  • IICRC certification preferred
  • High School Diploma/GED required, Associates or Bachelors degree strongly preferred
  • Strong interpersonal, leadership, and management skills
  • Effective written and oral communication skills
  • Experience in cleaning, restoration, or construction preferred
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
  • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
  • Ability to repetitively push/pull/lift/carry objects
  • Ability to work with/around cleaning agents

If you are a highly skilled and motivated individual looking to make a difference in the cleanup and restoration industry, apply now Join SERVPRO of Coeur d'Alene and be part of a dynamic team that is dedicated to helping people through difficult situations.

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