Specialty Scheduling Coordinator

3 weeks ago

Minneapolis, United States University of Minnesota Physicians Full time

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital The Specialty Scheduling Coordinator assists specialty patients, family and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include initial evaluations, consult visits, follow-up visits, pre visits, post visit evaluations, and specialty specific procedures. This position is responsible for processing external referrals to the specialty service line. Coordinates care/information with care team and/or administration.

Specialty Scheduling Coordinator Overview

Key responsibilities include but are not limited to:

  • Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner
  • Secures information pertinent to the patient visit
  • Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage
  • Collaborates with multiple supervisors, managers, operations directors and service line leaders
  • Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe and have a seamless experience
  • Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method
  • Communicates effectively with other members of the health care team at all levels to ensure effective service
  • Communicates verbal and written information in clear, concise, accurate, and timely manner

Minimum Qualifications:
  • Post high school education in a medical related field
  • 2 - 3 years of strong customer service experience
  • Prior experience in complex patient scheduling and registration in a clinic setting
  • Strong medical terminology skills
  • Strong attention to detail and organizational skills
  • Broad knowledge of specialty service line

This role will be supporting Solid Organ Transplant.

Location: At this time, this position will be working remote. (MN residents only)

Hours: Monday-Friday, 8:30am-5:00pm

Benefits: Healthcare (Vision/Dental included) 401k, parking, financial assistance, among others.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

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