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Account Manager

4 months ago

Columbus, United States Progress Residential Full time

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team. 
 
Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. With more than , homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership. 


Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth. 

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

JOB SUMMARY

The Account Manager is a member of the Property Management team and is responsible for interacting with the resident and serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.

ESSENTIAL FUNCTIONS

Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in person.

Acts as the primary market interface with resident handing daily email and phone correspondence.

Partners with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency.

Ensures possession assets takes place timely in the event of non-payment.

Processes all payments received in the physical office and mails to central office.

Reviews and closes service requests to validate charges are allocated appropriately.

Assists residents with: Rent Café, Renter’s Insurance, Early Terminations, Transfers, and Utilities.

As assigned by the POD, responsible to appear in court on behalf of the company and to process any funds received in the office.

Posts various notices at homes and collects violations signs as needed.

Conducts occupancy checks as needed.

Conducts move in and out operations in Yardi.

Manages Salesforce case tasks between central and market office.

QUALIFICATIONS

High School graduate required. College degree a plus.

At least three years of previous property management experience in either the single family or multi-family rental industry.

Strong organizational and attention to detail skills to manage timely collections of rent, fees and billing information.

Ability to build and maintain positive relationships internally and externally.

Projects confidence in interacting with residents and displays professional presence at all times.

Ability to thrive in a dynamic, fast-changing, growth environment.

Honest, ethical, and able to maintain confidentiality in a business setting.

Interacts productively in person and through technology with co-workers, team members.

Excellent oral and written communication skills.

Ability to work a flexible schedule which may include evenings and weekends from time to time.

Ability to comfortably navigate new technology and competency in MS Office a must.

Real Estates license preferred. Some states may also require a Property Management Certification.

Previous use of Yardi Voyager and Salesforce a plus.

Must have a valid Driver’s License.

What you can expect from us:


Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection. 

We offer competitive compensation, including a performance-based bonus.

Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, k match, paid holidays and much more.