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Guest Services

2 months ago

Dover, United States Bay Terrace Rehabilitation and Healthcare Center Full time

Offering $20 an hour depending upon experience

 COMPETITIVE RATES  BENEFITS PACKAGE

 HEALTH INSURANCE, DENTAL INSURANCE, VISION INSURANCE, LIFE INSURANCE, 401K MATCHING, PAID TIME OFF, TUITION REIMBURSEMENT, DAILY PAY, PAY PERKS PROGRAM, WELLNESS PROGRAM 

Bay Terrace Rehabilitation and Healthcare Center in beautiful Dover, DE is hiring a Part Time Guest Services position.

The position hours are 11:30am-8pm. 

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge. 

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility.   The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and providing a primary contact for their needs . They act as a liaison between departments and the families and patients.  They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories.  Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask. 

ACCOUNTABILITIES: 

- Conduct Ambassador Rounds daily to ensure rooms are ready for admission

- Meet with patients and families upon admission to assist with transition

- Understand role of staff members and their functions in order to properly address needs

- Complete various administrative projects as directed by supervisor.

- Possess appropriate computer skills needed to effectively accomplish required tasks.

- Support admissions and activities departments with tours, paperwork, and engagement

Uniform is provided  

Position reports to Admissions Director