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CSR - Bilingual
2 months ago
Hiring: Bilingual Customer Service Representative
Description:
I.Call Center Representative (non-clinical):
A. Responsibilities:
1.Place and field calls, chats, SMS or emails
2.Communicate with contacts in a professional and empathetic manner
3.Collect and record information in the CRM
4.Provide contacts with approved information and, if appropriate, refer them to additional resources
5.Follow script. Representatives are not permitted to deviate from the script or provide information that is not included in the script.
B. Qualifications:
1.Experience in a health care environment or preferably in public health system is ideal or referral to this opportunity through a local non-profit agency or city/state workforce program
2.Ability to exhibit a professional, positive attitude and work ethic
3.Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
4.Ability to show empathy to distressed individuals
5.High school diploma, or equivalent required
6.Excellent organizational and communication skills
7.Ability to speak, read, and write English
8.Experience with Microsoft business applications and computers
9.Ability to stay focused in a telecommuter environment
10.Must consent to a background check
Skills:
Technical support
Customer Service
Call center experience in healthcare setting
Spanish Speaking is REQUIRED
Additional Skills & Qualifications:
BGC check and 4 panel drug test.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
