Director of Operations

2 weeks ago

McLean, United States KR Contracting, Inc Full time

Director of Operations

The Director of Operations is the senior manager responsible for contract portfolio success. Directors must ensure contracts operate in accordance with the Statement of Work (SOW), government directives, company policies and procedures, all applicable laws and regulations, and in keeping with applicable Collective Bargaining Agreements (CBA). Directors may also serve as a point of contact for the Contracting Officer and the Contracting Officer's Representative (COR). 

Responsibilities

Qualified candidates must be able to demonstrate adequate management and leadership experience in the following areas of responsibility.  
  • Providing management oversight to a specific contract or contract portfolio in all aspects of security operations and administration.
  • Ensuring compliance with all operational and administrative requirements in Statements of Work (SOW) with little to no supervision for all portfolio contracts.
  •  Ensuring all company and client deliverables are completed correctly on time. 
  • Serving as the company representative regarding client relations, labor relations, and assisting with various aspects of employee relations (in conjunction the Human Resources Department).
  • Actively supporting the company mission, vision, and values by demonstrating all corporate guiding principles, which include transparency, trust, results-oriented, accountability, and integrity.
  • Using a variety of metrics and reporting tools to measure and document operational and financial key performance indicators and directs all required actions to ensure all performance metrics are acceptable and/or improving.
  • Continually reinforce and encourage exemplary service delivery to all clients and ensure that all direct and indirect reports do the same, to assure client satisfaction and retention.
  • Conduct all business with the highest of ethical and professional standards.
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely feedback / reports as required.
  • Set an example as a leader with a management style that encourages participation and ownership by all, along with a continuous focus on execution, customer satisfaction, employee satisfaction and financial management.
Requirements

  • Bachelor’s degree in business/public administration or related field, with preferred emphasis in security and/or operations management.
  • Project Management Certifications preferred (PMP, CPP, PSP, etc.).
  • At least 7 years of progressively responsible experience successfully leading on-site teams providing security services direct to clients and/or stakeholders; including all aspects of security operations and administration.
  • Competencies include being results driven, possessing the ability to manage conflict effectively, adaptability and agility.
  • Must possess valid driver's license and be able to travel regionally, nationally, and overnight as needed.  
Knowledge, Skills, and Abilities

Key Competencies: integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results.

The successful Director of Operations demonstrates proficiency and/or increasing knowledge, skills, and abilities in a wide variety of leadership and management functions, including but not limited to:

  • CBA Management
  • SOW Management
  • Contract Deliverables
  • Performance Management
  • Coaching and Counseling
  • Administrative Investigations
  • Quality Control
  • OSHA Regulations/Reporting
  • Contract and Regulatory Compliance
  • Employee and Labor Relations
  • Administrative Investigations
  • Operational Metrics and Reporting
  • Risk Management
  • Conflict Management


KR Contracting, Inc. (KRC), is a leader in professional Armed and Unarmed Security services and operations, specializing in Federal Protective Service. Based in the DC Metro area, we offer our clients and customers over 30 years of experience in federal contracting support and superior customer service. Our professionalism, talent, expertise, and ingenuity set us apart. 

KR Contracting offers a competitive benefits package. Pre-employment screenings are required for this position. 

KR Contracting, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: KR ContractingIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: KR Contracting.
KR Contracting Inc serves as the employer, however, it's important to note that the sites we safeguard are owned by our clients. The clients maintain the authority to decide who is permitted access to these sites. Employment with us is contingent upon meeting all client and building clearance requirements.

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