Director of Risk Control

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

This position is responsible for ensuring that Loews Hotels at Universal Orlando (LHUO) operations are in compliance with federal, state and local codes pertaining to guest and team member safety. Ensures that risk management and loss prevention programs are in place to a support a safe working environment, minimize liability and claims exposures, control insurance premiums, increase the cost effectiveness of programs. Assists Corporate Risk Management in the due diligence needed for annual insurance renewals. Administers all claims resolution process with insurance providers. Represents LHUO in hearings, pre-trial conferences and/or litigation proceedings.

Essential Functions and Responsibilities

• Established and administers Loss Control/Prevention programs in conjunction with Corporate Risk Management. Research, evaluate and make recommendations regarding current trends in risk management, safety, loss control and claims management strategies, as applicable to company exposures. Ensures compliance with federal, state and local safety regulations, company policy, and industry best practices. Regular attendance in conformance with standards. Develops and enforces policies, procedures and standards for administration in accordance with Corporate Risk Management objectives and guidelines. Continuously evaluates LHUO risk profile and communicates changes to executive management and Corporate Risk Management. Identifies areas of non-compliance and possible exposure and established applicable corrective action. Coordinates the investigation and reporting of all liability, property damage, accident and worker compensation claims. Reviews and analyzes claim summary information from insurance providers for amounts, frequency and severity trends to identify areas of exposure and improvement. Establishes systems to track accident/loss statistics and maintains claim status logs. Creates files and maintains records for all relevant case files and serves as a key liaison between insurance carriers, claims adjusters, OSHA and other government entities, and legal counsel to facilitate resolution. Represents LHUO in hearings, pre-trial conferences and/or litigation proceedings. Ensures the First Report of Litigation Notice is sent to applicable Executive Management and facilitates any third party subrogation notices with insurance providers.  - 25%
• Communicates and promotes to LHUO team member's acceptance and compliance with loss prevention and safety programs. Prepares required status reports to Executive Management and Corporate Risk Management and assists Corporate Risk Management with annual insurance renewals and subsequent exposure audits, as applicable. Monitors local Return to work Program, Light Duty Status, and all Workers Compensation activity. Organizes claims review meetings with Corporate Risk Management, and LHUO Executive Management. - 20%
• Maintains Certificates of Insurance database for all third party providers of goods and services for LHUO and ensures compliance to coverage limits and expiration dates. Responsible for the documentation and compliance of all mandatory OSHA training and notifies management of compliance deficiencies by way of exception reporting. Conducts internal audits of Materials Safety Data Sheets (MSDS) and maintains OSHA Hepatitis B Declination Forms and related records. - 25%
• Responsible to ensure that security and other first responders are trained and certified in CPR, First Aid, and AED on an annual basis. Serves as the administrator for the Ellis Aquatic Safety Program ensuring compliance with related Safety Certification to include: hiring and training of all lifeguards, individual certifications, compliance with in-service training hours, internal audits of operational practices, follow-up to external audit reports, and reporting to LHUO Executive Management. Also partners with Human Resources to administer disciplinary actions in response to non-compliance with Ellis Aquatic Safety Program Requirements. Performs property specific safety inspections and makes recommendations to address any deficiencies found and communicates to respective Department/Division Heads. Facilitates all safety inspections required by: insurance providers, meeting planners, government agencies etc Maintains relationships with federal, state, local law enforcement and fire officials. - 25%

Supportive Functions and Responsibilities

• May be required to work varying schedules to reflect business needs of the operation. Required to attend all training sessions and meetings. Ability to perform "Physical Requirements" and "Mental Effort Requirements" as explained below. Other duties as assigned - 5%

Qualifications

Required:

• Minimum of 5 years risk management experience
• Bachelors degree or equivalent
• Thorough knowledge of risk management and loss prevention standards and practices
• In-depth working knowledge of insurance, surety, risk transfer and loss prevention products, techniques and philosophies
• Familiarity with insurance claim reporting processes for liability, property damage, accident and workers compensation insurance plans
• Knowledge of compliance legislation, established guidelines, and industry practices for OSHA, and ADA to ensure safety and accessibility of the properties for guests and team members
• Ability to assemble facts and related information, analyze reports, identity potential witnesses, prepare and present to outside counsel
• Effective leadership and management skills
• Strong oral and written communication, organizational, and analytical skills
• Proficient computer skills to include database, excel and MS Office
• Ability to work flexible schedule to include weekends and holidays as required

Preferred:

• ARM, CPCU designation
• 5+ years risk management experience in a Director or Sr. Manager role
• Experience supporting multiple locations of similar size and complexity to LHUO
• Licensed in the Ellis Aquatic Safety Program

Education:  Bachelors degree or equivalent

Experience: Minimum of 5 years risk management experience; preferably as a Director of Sr. Manager.

Licenses or Certificates:  ARM, CPCU designation

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.