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Admission Counselor Lead, Behavioral Health

3 months ago

Newark, United States Foundations for Living Full time
Responsibilities

Lead Admissions Coordinator Opportunity

This opportunity is for an experienced Lead Admissions Coordinator in our Admissions Department for afternoons Monday to Friday from 3p-11:30p.

Rockford Center  is a 138-bed mental health facility located in Newark, DE, providing easy access to a full complement of inpatient and partial behavioral health programs for children and adolescents, adults, and older adults. Rockford is the only child inpatient behavioral health facility in DE, offers an experienced and tenured senior management team, and serves New Castle County and northern Maryland.

Much more online at

Position Summary:

The Intake Shift Coordinator assists the Director of Admissions with the administrative oversight and direction of the hospital's Admissions Department. This position provides support to a staff of specialists in the provision of patient access to care and behavioral health assessment services, including call management, clinical evaluations for level of care, crisis intervention, admissions and referrals. This position interfaces closely with the Hospital's medical staff, Nursing Staff, Department Leaders, and Administration, as well as external referring agencies and payers. Incumbent will assists in the development and management of processes related to efficient and smooth admission processes. You will assist in interviewing and hiring new staff, staff supervision, clinical case consultation, coordination, and organization of day-to-day activities that will enhance effectiveness of the Admissions Department and security to ensure smooth admissions processing for referral sources, families, staff and patients.

Key Accountabilities/Duties:

Respond to telephone and face-to-face inquiries seeking mental health care or information about mental health related services. Facilitate callers to optimal level of care or resources. Conduct clinical assessments utilizing appropriate forms and in a timely manner. Document calls and related information on Intake Call form and enter data. Review programs periodically to stay abreast of services provided. Support facility internal and external customer service standards. Coordinate, prioritize and distribute duties of assessment counselors. Oversee the work flow as produced by assessment counselors. Collaborate with nursing supervisor to manage bed movements. Consistently engages and interacts with our patients and their families by using the treatment principles of Trauma Responsive Care, as demonstrated by the following: 1. A basic recognition of the characteristic symptoms resulting from exposure to trauma, 2. Having an understanding of and sensitivity to the triggers of trauma and trauma re-enactment, 3. Incorporating relevant skill sets into daily interactions with patients and families, and 4. Participates in continuing education on Trauma Responsive Care and Recovery. Precept new assessment counselors as necessary. Assist Director in duties as assigned.

About Universal Health Services:

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies. Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the

Qualifications

Job Requirements:

Master's Degree in Social Work, Psychology or related field. LCSW, or BA RN preferred. A minimum of 1-3 years direct clinical experience in a psychiatric or mental health setting desirable. Admissions experience preferred. Working knowledge of mental illness/chemical dependency and experience in clinical interviewing, patient assessment, treatment planning, communicating with external review organizations or comparable entities. A minimum of 2 years of managing a professional/clinical team and responsible for staffing, budget, and process improvements.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: 49.