Facility Solutions Manager

2 months ago

Kent, United States City Wide Facility Solutions Full time

The Facility Solutions Manager is responsible for the sales and business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include selling additional services, negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Your are the company spokesperson who must thrive in all aspects related to Client Retention and Selling Additional Services.

Essential functions:

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products. Formulate and manage an effective sales, service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics. Manage all Independent Contractor (IC) relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise, manage and direct Night Managers; including routing them nightly, verifying their time cards, creating their reviews (90-day and annual), putting together any write-ups and/or termination documentation as well as verifying any mileage documents and bonus paperwork is completed properly. Verify Night Managers understand our vision, they focus on Client retention, they understand how their role fits into the bigger picture here at City Wide and what the game plan is on how to succeed. Ensure the client’s strategy is executed and all services are performed correctly. Ensure adequate (internal and external) staffing needs to service clients. Promote the sale of, procure and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received. Communicate client survey responses to the Director of Operations, Night Managers and Contractors. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Upon learning of any major trouble or pending cancellation with a client, it is your responsibility to aggressively go visit the contact to save the account or gain more perspective on the issues. It is also imperative that the Clients agreed to “Terms and Conditions” are followed. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Participate and be present in monthly IC paydays.

Measurements (Year):

List the metrics (dollars, numerical value, percentages, or project/program) this position is responsible for; ensure the measurement is reflected in their scorecard.

Maintain Customer Retention of 90%+ Increase the sales of other services (formerly NJS) from 30% to 45%+ (Other Services as a percentage of Janitorial) in Year 1 50%+ in Year 2 Start 8 New ICs Per Year Maintain a minimum of 5 Client visits per day

Requirements

3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience. High School diploma required, bachelor’s degree highly desirable. Highly detail oriented and excellent follow-through on commitments. Positive and out-going personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Must have reliable transportation.

Benefits

Uncapped commission and bonus Dental, medical and vision insurance Life insurance paid by company 401k + 4% match by company 8 paid Holidays Protected territory Mileage reimbursement Company issued equipment (cellphone, laptop, and tablet)

  • Account Compliance Manager

    1 month ago

    Kent, Washington, United States City Wide Facility Solutions Full time

    Account Compliance Manager Job Description **Job Summary** We are seeking a highly skilled Account Compliance Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring the quality of our services and maintaining strong relationships with our clients. **Key Responsibilities** *...

  • Account Compliance Officer

    3 weeks ago

    Kent, Washington, United States City Wide Facility Solutions Full time

    Job SummaryWe are seeking a highly skilled Account Compliance Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring the quality of our services and maintaining strong relationships with our clients.Key ResponsibilitiesDevelop and maintain productive relationships with our...

  • Sales Associate

    2 months ago

    Kent, United States City Wide Facility Solutions Full time

    City Wide Facility Solutions of Washington is currently seeking a motivated and results-driven Sales Associate to join our team. In this role, you will be responsible for prospecting and developing new business opportunities within an assigned territory. Identify and acquire new business opportunities to meet a goal of 10+ appointments each month. As a...

  • Sales Representative

    1 month ago

    Kent, Washington, United States City Wide Facility Solutions Full time

    Job OpportunityCity Wide Facility Solutions is seeking a driven and results-oriented Sales Associate to prospect and develop new business opportunities within an assigned territory. The ideal candidate will be responsible for identifying and acquiring new business opportunities to meet a goal of 10+ appointments each month.Key Responsibilities:Prospect and...

  • Facilities Porter

    1 week ago

    Kent, Connecticut, United States ABM Industries, Inc. Full time

    About the Role:The Facilities Porter is responsible for providing cleaning and upkeep of assigned areas. This includes maintaining a clean and safe environment for clients and employees.Key Responsibilities:Clean and maintain buildings and facilitiesFollow procedures for the use of chemical cleaners and power equipmentNotify Manager of minor or major repairs...

  • Facilities Maintenance Associate

    2 weeks ago

    Kent, Connecticut, United States ABM Industries Full time

    About the Role:The Facilities Maintenance Associate will be responsible for providing cleaning and upkeep of assigned areas. This is a full-time night shift position with a competitive hourly rate of $16.00.Key Responsibilities: Clean and maintain buildings and facilities to a high standard Follow procedures for the use of chemical cleaners and power...

  • Cloud Solutions Architect

    2 weeks ago

    Kent, Ohio, United States Creative Financial Staffing Full time

    Solutions ArchitectAs a key member of our team, you will be responsible for designing and implementing scalable, high-performance architecture that meets business objectives. You will work closely with our clients and internal teams to deliver solutions that leverage AWS services, Data Lakes, and Data Warehouses to solve complex business...

  • Facilities Maintenance Technician

    4 weeks ago

    Kent, United States Disability Solutions Full time

    Job Purpose Support the companys maintenance program by focusing on plant equipment and building maintenance in a manner that meets and complies with all food safety policies and OSHA regulations. Essential Functions Troubleshoot and repair mechanical problems with plant equipment (e.g., mechanical drive systems, HVAC, hydraulic and pneumatic systems)...

  • Nurse Practitioner Opportunity in Correctional Facility

    2 weeks ago

    Kent, Ohio, United States TEEMA Group Solutions Full time

    Job OpportunityWe are seeking a dedicated Nurse Practitioner to join our team at a correctional facility in Portage, WI.Job Details:13-week contract with potential for extensionsMonday to Friday schedule, no weekends or on-call dutiesLocal Rate: $100/hr, Travel Rate: $105/hrRequirements:Experience in private practice, Urgent Care, or Emergency Room...

  • Production Manager

    1 month ago

    Kent, Ohio, United States Celerity Staffing Solutions Full time

    Job OverviewCelerity Staffing Solutions is seeking a highly skilled Bilingual Production Supervisor to lead our dedicated team in a fast-paced manufacturing environment.This role requires a proactive leader who can motivate and inspire our workforce while ensuring the highest standards of food safety and quality.Key ResponsibilitiesSafety First: Uphold and...

  • Infor Solutions Architect Position

    6 days ago

    Kent, Washington, United States ACL Digital Full time

    Job Summary:This Infor Solutions Architect will lead a project team to ensure the INFOR solution aligns with business needs.Empowered by the Project's Steering Committee, this architect will make decisions on multiple levels and manage the delivery of the solution specific to their assigned scope and phase in the project.The role combines tactical execution...

  • Facility Operations Assistant

    4 weeks ago

    Kent, Ohio, United States Sterling Engineering Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Facility Assistant to join our team at Sterling Engineering Inc. in Portage, IN. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day functioning of our facility.Key ResponsibilitiesPurchase orders: issue purchase orders to vendors in a timely...

  • Business Development Manager

    4 weeks ago

    Kent, Ohio, United States Workforce Solutions, LLC Full time

    **About the Role**Workforce Solutions, LLC is seeking a highly skilled Sales Manager to lead the sales function and drive revenue growth for our clients. As a Sales Manager, you will be responsible for developing and implementing effective sales strategies, managing key accounts, and achieving sales targets.**Key Responsibilities**Develop and implement sales...

  • Facilities Maintenance Associate

    5 days ago

    Kent, Washington, United States Planet Fitness Full time

    Job SummaryThe Facilities Maintenance Associate will be responsible for ensuring the overall cleanliness and maintenance of all areas of the facility, providing a positive member experience.Key ResponsibilitiesCleaning and Sanitizing: Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floors.Supply Management: Stock locker...

  • Facilities Coordinator

    4 weeks ago

    Kent, United States Rise Baking Company Full time

    Rise Baking Company was founded by bakery experts passionate about providing our customers with high quality products and providing a positive, collaborative place to work for our people. We are a company built on elevating expectations. Its what sets us apart from others in the baking industry. And our people are our finest ingredient. We believe the...

  • Facilities Maintenance Specialist

    2 weeks ago

    Kent, Connecticut, United States ABM Industries Full time

    About the JobWe are seeking a skilled and detail-oriented Cleaner to join our team at ABM Industries. As a Cleaner, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and clients.Key ResponsibilitiesClean and maintain buildings and facilities, including floors,...

  • Facilities Specialist and Courier

    6 days ago

    Kent, Washington, United States Barghausen Consulting Engineers Full time

    We are seeking a highly skilled and versatile individual to fill the role of Facilities Specialist and Courier at Barghausen Consulting Engineers. As a key member of our team, you will be responsible for performing a wide range of tasks, including minor building maintenance, managing proposals from subcontractors, and ensuring compliance with regulations.Key...

  • Facilities Maintenance Associate

    6 days ago

    Kent, Connecticut, United States ABM Industries Full time

    About the Role:The Facilities Maintenance Associate is responsible for maintaining the cleanliness and organization of assigned areas. This includes cleaning and dusting furniture, fixtures, floors, ceilings, walls, machines, and equipment. The ideal candidate will have excellent communication skills and be able to work effectively in a team...

  • Facility Maintenance Manager

    6 days ago

    Kent, WA , USA, United States American Multi-Cinema, Inc. Full time

    Job SummaryWe are seeking a highly skilled Facility Maintenance Manager to oversee all facility-related maintenance programs and procedures to support the AMC standards of clean, safe, and in good repair.The successful candidate will have a strong mechanical aptitude and intermediate to advanced proficiencies in building trades, including painting,...

  • Quality Assurance Manager

    5 days ago

    Kent, Washington, United States Belcan Full time

    Job Title: Quality Assurance ManagerJob Summary:Belcan is seeking a Quality Assurance Manager to provide leadership and management of the quality function within the Repair Station. The successful candidate will ensure that quality program policies, plans, standards, and requirements are met at the facility.Responsibilities:* Ensure quality requirements are...