Account Compliance Manager
6 days ago
Account Compliance Manager Job Description
**Job Summary**
We are seeking a highly skilled Account Compliance Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring the quality of our services and maintaining strong relationships with our clients.
**Key Responsibilities**
* Develop and maintain productive working relationships with Independent Contractors (ICs) and In-House labor by communicating client priorities and collaborating on solving problems.
* Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
* Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
* Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.
* Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
* Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
* Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
**Requirements**
* High school diploma required or equivalent experience in commercial janitorial services industry.
* Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
* Strong planning, organization skills, and attention to detail.
* Excellent communication and interpersonal skills.
* Must be innovative and strive for continuous process improvement.
* MS Office, Internet skills required.
**Physical Demands**
* Constant sitting, bending, standing, and walking.
* Ability to lift up to 25 pounds.
**Benefits**
* 401k
* Mileage Reimbursement
* Dental, medical, and vision benefits
* Life insurance policy
* 8 Paid Holidays + PTO
* Company Cell Phone
* Company IPad
* Company Laptop
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