Account Compliance Manager

6 days ago


Kent Washington, United States City Wide Facility Solutions Full time

Account Compliance Manager Job Description

**Job Summary**

We are seeking a highly skilled Account Compliance Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for ensuring the quality of our services and maintaining strong relationships with our clients.

**Key Responsibilities**

* Develop and maintain productive working relationships with Independent Contractors (ICs) and In-House labor by communicating client priorities and collaborating on solving problems.

* Review scope of work and ensure quality assurance per account to retain existing business and gain new business.

* Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.

* Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting service level agreement.

* Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.

* Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.

* Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.

**Requirements**

* High school diploma required or equivalent experience in commercial janitorial services industry.

* Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.

* Strong planning, organization skills, and attention to detail.

* Excellent communication and interpersonal skills.

* Must be innovative and strive for continuous process improvement.

* MS Office, Internet skills required.

**Physical Demands**

* Constant sitting, bending, standing, and walking.

* Ability to lift up to 25 pounds.

**Benefits**

* 401k

* Mileage Reimbursement

* Dental, medical, and vision benefits

* Life insurance policy

* 8 Paid Holidays + PTO

* Company Cell Phone

* Company IPad

* Company Laptop



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