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Collections Supervisor

4 months ago

Baltimore, United States WillScot | Mobile Mini Full time

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve.  We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

 

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We’re deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here.  Build your future with us

ABOUT THE JOB:

The primary focus of this position is to supervise the branch/ commercial collectors and to assist in daily Q&A. This position reports to the Credit Manager and must be ready to multi task and to work in a very efficient manner. This position is responsible a multitude of duties that vary from day to day.

WHAT YOU'LL BE DOING:

Primary Responsibilities /Accountabilities/ Essential Functions:

  • Taking escalated collection calls and assisting customers when a supervisor has been requested.
  • Training on all used systems.
  • Assigning agings and workloads to collectors.
  • Reviewing agings and completed assignments of collectors to ensure the assignments have been worked thoroughly.
  • Reviewing and approval or deny Repo Requests and bad debt write-off requests.
  • Monitoring delinquency rates and coaching collectors on ways to decrease their delinquency rates
  • Periodically handle special assignments and projects assigned by the Director of Credit & Collections or the Credit Manager.
  • Interview, hire, monitoring, training, coach, discipline, evaluate and terminate members of the collection staff as needed.
  • Running performance reports and departmental reports as needed.
  • Track and report on staff’s performance
  • Assisting customers when in call overflow (queue, repo’s, bad debt, auctions)
  • Ensure that collectors  take timely and appropriate collection action (skip tracing, sending demand letters, ordering repossession requests, sending accounts to outside collection agencies, ordering lockouts, etc.) against customers that are unable or unwilling to make and keep acceptable payment arrangements.
  • Assist collectors in maintaining low delinquency rates.
  • Contact and correspond with delinquent customers via email.
  • Assist collectors with difficult accounts and reconcile customer accounts as needed.
  • Other duties as assigned.  Regular attendance is required to fulfill the essential functions of the job.


Equipment Used and Responsibility

  • Computer, telephone and electronic office equipment
  • MS Office Suite
  • Fax and Copy Machine
  • Database
EDUCATION AND QUALIFICATIONS:

Supervisory Responsibilities 

  • Supervise a staff of up to 10 direct employees and up to 35 indirectly


Experience/  Education

  • High School Diploma or GED, required
  • 4 years of commercial collection experience required
  • 2 years of supervisory experience
  • Knowledge of collections policies.
  • Strong negotiation skills
  • Knowledge of payroll
  • Prior collection and or credit experience
  • High degree of attention to detail
  • Intermediate computer skills
  • Ability to multitask.
  • Excellent verbal and written communication skills with a professional demeanor

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

 

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills.  The more inclusive we are, the stronger we will be