Front Desk Agent

3 weeks ago

Washington, United States Riggs Washington DC Full time

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

We are looking for... experienced and passionate Front Desk Agent for Riggs Washington DC. Our preferred candidate would have luxury or independent hospitality experience in the Washington DC market.

You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.


Front Desk Agent Essential Functions:
* Welcome guests in a warm, personable, sincere, and friendly manner.
* Post charges to appropriate guest accounts.
* Anticipate guests' needs, create personal and memorable experience and solutions.
* Assist operators and reservations as needed.
* Collaborate and communicate with all departments to ensure seamless guest satisfaction.
* Comply with all company policies and procedures.
* Perform all other duties requested by Front Office Leaders.**This position requires open availability.
This position requires the following knowledge, skills and abilities:
* Hotel Experience is not required - Fun and welcoming personality is a MUST
* A minimum of 1-2 years hospitality experience is preferred but not required
* Excellent communication skills; both verbal and written
* Exceptional organizational skills
* Ability to smile while multi-tasking and meeting your deadlines
* Flexible schedule is required to meet the needs of the business

Benefits

  • Medical, Dental & Vision Insurance (for full-time employees)
  • 10 Days Vacation - Plus every year an extra day
  • Company Paid Life Insurance 1.5X annual salary
  • Employee Assistance Program
  • Referral Incentive
  • 401K with 5% Match
  • Training and Development Programs
  • Five complimentary nights stay a year in any Lore Group Hotel as well as discounted Room Rates & Family and Friends Discounts
  • Employee Discounts (50% Discount on F&B)
  • Additional perks via United Healthcare
  • Complimentary Employee Meals
  • Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

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