Program Manager

1 month ago

Detroit, United States DelMonte Hotel Group Full time

LEGENDS

GLOBAL MERHCANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

THE ROLE

Directs and coordinates activities of workers engaged in onsite merchandise sales and directs/coordinates the set-up of the necessary equipment to service the event. As well as, manages (balance and deposit) all revenue generated from the event in which he/she manages.

ESSENTIAL FUNCTIONS

Leads team of Event Managers and other support staff at LGM Expert on all LGM Policy and Procedures. Expert on all training materials including Event Checklists and merchandise manuals. Works closely with Director of Events on rolling out new P&P and training material for new hires. Trains and on-boards new hires on all event operations policies and procedures. Leads monthly meetings with all Event Managers across all LGM partnerships. Works closely with Program Teams on buying, planning and execution of product line. Maps out all logistics pre-event and post-event, with people, trucks, trailers working closely with the Director of Logistics. Reconciles event with Finance team to ensure event is closed out. Works closely with the client to ensure all needs are met according to contract agreement. Oversee proper display of all merchandise in all sales locations, checking on planograms, pricing, and templates. Hire and manage any/all extra support staff to assure maximization of sales at events. Oversee security measures for all sales locations for both during and after business hours. Maintain inventory control measures and perform a physical inventory of all sales locations at the conclusion of the event. Be accountable for all product shrinkage (lost, damage, stolen) from all sales locations during the course of the event. Oversee the packing of merchandise and displays of all sales locations for transportation at the conclusion of the event. Oversee the capturing of all sales records (POS & scanners) on all products sold. Oversee the collection of all cash/credit card receipts for all sales from all sales locations. Balance all funds collected at the event in which he/she manages, as well as, deposit the funds in the proper bank account at the conclusion of each business day. This position requires that the person be highly organized, self-motivated individual who can work independently. Must have strong leadership skills, with excellent oral and written communication skills. Ability to manage people. Must be able to manage multiple tasks and priorities and easily adapt to changing situations. Must be able to travel throughout the year to help other events. Be comfortable driving solo or with a team. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. Must be a team player. Ability to speak effectively to event personnel and Legends management. Basic knowledge of word processing, e-mail/Internet software and Excel Spreadsheet software. Works in a variety of different elements including office, warehouse, outdoor. Environment is not always climate controlled. Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associates or four year college degree in business, management or related field, is preferred. Two-four years industry experience required. Three to five years retail sales and cash management experience needed. Personnel management experience needed.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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