It help desk technician

3 weeks ago

Columbia, United States BNED Full time

Job summary

Job Description: IT Help Desk Technician

This position will provide IT support for MBS employees, contractors, and external customers visiting the MBS offices. Applicants should have a basic understanding of the technical aspects of MBS computer systems as well as be highly customer service focused. We support Macs, PCs, printers, scanners, company cell phones, desk phones, projectors, etc. Additionally, we provide software assistance to employees, including OP menus, email clients, MS Office, RVI, etc.

This position can be either an 8 am to 5 pm Monday-Friday shift with a rotation of Help Desk cell phone coverage on the weekend, or there is also a 10 am to 7 pm schedule to provide services to our rep force or people working from home after normal business hours. In addition, successful candidates must be willing to work scheduled overtime periods.

All internal candidates must have a work history at MBS demonstrating excellent attendance and superior ratings in job performance, especially a high level of self- motivation in completionof assigned duties.

< /p>

Basic Responsibilities:

Handle Tier 1 help desk escalations through tickets, phone or walk-ins. Follow up on dated requests and ensure timely resolution. Create accounts and configure hardware for new employees or new hardware placement. Support audio and video equipment in Conference rooms. Provide direct internal support of desktops, laptops, desk phones, company issued cell phones, printers, scanners, and network equipment. Assist internal users with OP access and menu items Internal support for email users, Microsoft Office Suite applications, RVI electronic storage Other duties as assigned by the IT Help Desk Supervisor.

Preferred Experience

Windows 10, Windows 11, Mac OS X and Microsoft Office Basic knowledge of Active Directory Mac and PC hardware, Printers, scanners, computer peripherals andMobile devices (iOS, Android) Client Mac and PC connectivity – Ethernet, wireless and VPN Basic knowledge of file servers and network shares Strong customer service and troubleshooting skills Ability to communicate technical information, both verbally and in written format, to a wide range of end-users Multi-tasking is key, as the selected candidate will have severalissues assigned at any given time.

“Equal Opportunity Employer/Veterans/Disabled.”

  • Help Desk Tier I Support Analyst

    4 weeks ago

    Columbia, United States KG Workforce Solutions, LLC Full time

    KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...

  • Help Desk Tier I Support Analyst

    3 weeks ago

    Columbia, United States KG Workforce Solutions, LLC Full time

    KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...

  • Computer Technician

    4 days ago

    Columbia, United States Blencowe Full time

    Job DescriptionJob DescriptionSalary: IT company is in need of a Computer Technician to help support a broad corporate client base at their Columbia, SC location. Technician will be involved in the break-fix of PCs, installation of client devices, providing help desk tech support, and assisting in network installations. A+ Certification is needed. On-site,...

  • Front Desk Agent

    14 hours ago

    Columbia, United States Cambria Hotel Columbia Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Client Technologies Technician

    1 week ago

    Columbia, United States Talent Software Services Full time

    Client Technologies Technician Job Summary: Talent Software Services is in search of a Client Technologies Technician for a contract position in Columbia, SC The opportunity will be one year with a strong chance for a long-term extension. Position Summary: The project is to provide technical support and assistance for Early Care and Education Services, to...

  • Client Technologies Technician

    3 weeks ago

    Columbia, United States TALENT Software Services Full time

    Client Technologies TechnicianJob Summary: Talent Software Services is in search of a Client Technologies Technician for a contract position in Columbia, SCThe opportunity will be one year with a strong chance for a long-term extension.Position Summary: The project is to provide technical support and assistance for Early Care and Education Services, to...

  • IT Service Desk Specialist III-Hybrid

    2 weeks ago

    Columbia, Maryland, United States University of Maryland Medical System Full time

    Job Description I. General Summary Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests. II. Principal Responsibilities and Tasks The following statements are intended to describe...

  • Information Technology Help Desk Analyst

    2 weeks ago

    Columbia, United States Frequentis Full time

    Job Description: IT Helpdesk Support Specialist (ONSITE)Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections and supporting...

  • Information Technology Help Desk Analyst

    2 weeks ago

    Columbia, United States Frequentis Full time

    Job Description: IT Helpdesk Support Specialist (ONSITE)Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections and supporting...

  • Information Technology Help Desk Analyst

    1 hour ago

    Columbia, United States Frequentis Full time

    Job Description: IT Helpdesk Support Specialist (ONSITE)Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections and supporting...

  • LU - Desktop Support Technician - 4-20

    3 weeks ago

    Columbia, United States Focused HR Solutions Full time

    This position is a 100% on-site in Columbia, SC.  Our direct client has an opening for a Desktop Support Technician position. This position is for 12+ months, with option of extension, and will be worked 100% onsite in Columbia, SC. (Candidate must work EST business hours). If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY...

  • LU - Desktop Support Technician (4-20)

    4 days ago

    Columbia, United States Focused HR Solutions Full time

    This position is 100% on-site in Columbia, SC.  Our direct client has an opening for a Desktop Support Technician position. This position is for 12+ months, with the option of extension and will be worked 100% onsite in Columbia, SC. (Candidate must work EST business hours). If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY...

  • Front Desk Agent

    2 days ago

    Columbia, South Carolina, United States Cambria Hotel Columbia Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • General Service Technician

    4 weeks ago

    Columbia, United States Midas COLUMBIA 5750 Full time

         LOCALLY OWNED                 We are looking for general service technicians that are able to work independently of others, while also being able to work collaboratively at times with peers. We have a full-service facility and we are looking for automotive technicians and technician trainees to help us create an environment of...

  • General Service Technician

    3 weeks ago

    Columbia, United States Midas COLUMBIA 5750 Full time

    Job DescriptionJob DescriptionLOCALLY OWNED We are looking for general service technicians that are able to work independently of others, while also being able to work collaboratively at times with peers. We have a full-service facility and we are looking for automotive technicians and technician trainees to help us create an environment of...

  • Automotive Technician

    4 weeks ago

    Columbia, United States Midas COLUMBIA 5750 Full time

    Job DescriptionJob DescriptionLOCALLY OWNED At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive technicians/mechanics that are able to work...

  • Maintenance Technician

    3 weeks ago

    Columbia, United States Crown Health Care Laundry Services Full time

    Maintenance Technician Industrial Maintenance Technician Crown Health Care Laundry Services, a well-established and growing linen services company with plants in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina, has an immediate opening for a Maintenance Technician. Crown Health Care Laundry provides great career opportunities and the...

  • Maintenance Technician

    3 weeks ago

    Columbia, United States Crown Health Care Laundry Services Full time

    Maintenance Technician Industrial Maintenance Technician Crown Health Care Laundry Services, a well-established and growing linen services company with plants in Alabama, Florida, Georgia, Louisiana, Mississippi, and South Carolina, has an immediate opening for a Maintenance Technician. Crown Health Care Laundry provides great career opportunities and the...

  • Diesel Technician

    3 days ago

    Columbia, United States Casella Waste Systems Inc. Full time

    ## Position Summary TheDiesel Technician maintains diesel equipment,completes inspections and preventive maintenance requirements,corrects vehicle deficiencies, completesadjustments and alignments,and maintainsrecords to ensure we are able to keep our level of commitment to safety and customer service\. **Technicians at Casella participate in a** ...

  • Alignment Tire Lube Technician

    3 weeks ago

    Columbia, United States Midas COLUMBIA 5750 Full time

    Job DescriptionJob DescriptionLOCALLY OWNED We are looking for experienced Alignment ,Lube and Tire Technicians that are able to work independently of others .We have a full-service facility and we are looking for automotive technicians to help us create an environment of success!ResponsibilitiesAs a Midas technician, youll be exposed to and have...