IT Service Desk Specialist III-Hybrid
3 weeks ago
I. General Summary
Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests.
II. Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Provides a timely response to complex service requests. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Assists with daily ticket review to insure ticket accuracy. Mentors Help Desk Staff.
-
Maryland Line, United States Falcon IT & Staffing Solutions Full time16th April, 2024Role: Mid and Senior Level Help-Desk Support Specialists. Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...
-
Maryland Line, United States Falcon IT & Staffing Solutions Full time20th May, 2024Role: Mid and Senior Level Help-Desk Support Specialists. Location: Fort Meade, MD. Job Description: We are searching for proficient Cyber Systems Support Specialists (Help Desk Support Specialists) to address end-user technical support queries on the Persistent Cyber Training Environment (PCTE) platform. The position involves documenting,...
-
IT Service Desk
5 days ago
Columbia, United States Refulgent Technologies Inc. Full timeIT Service Desk HYBRID - SC, USAUnderstand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.Understand user and process requirements and...
-
Trainer cum User Support Specialist
5 days ago
Columbia, United States Ark Solutions Full timeRole: Trainer cum User Support Specialist Columbia, SC (Hybrid) Long term Contract until 2027 end Education: Undergrad degree preferred Day-to-day Responsibilities: Performing help desk functions, training end users, developing training materials. Required Skills: Experience teaching and training users on computer applications; developing training course...
-
Ticket Coordinator
6 days ago
Columbia, United States Mission First Full timeDESCRIPTION As part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Responsibilities include: Monitoring dedicated queues and assign tickets...
-
Business Intake Specialist
2 weeks ago
Columbia, United States MGC Inc Full timeMGC, a growing, highly-respected, technology-driven law firm with 22 locations across the U.S. and growing, and recently awarded 2022 Best Places to Work in the Carolinas, is hiring a Business Intake Specialist in our Columbia, SC office. Preferred candidates will have experience working either in an administrative role in a claims department in the...
-
Business Intake Specialist
3 weeks ago
Columbia, United States MGC Inc Full timeMGC, a growing, highly-respected, technology-driven law firm with 22 locations across the U.S. and growing, and recently awarded 2022 Best Places to Work in the Carolinas, is hiring a Business Intake Specialist in our Columbia, SC office. Preferred candidates will have experience working either in an administrative role in a claims department in the...
-
Front Desk Agent
7 days ago
West Columbia, United States Premier Resorts & Management Full timeThis is an exciting hourly hotel front desk agent position at our Courtyard by Marriott Columbia Northeast. We are looking for energetic, personable, local, non-smoking candidates that can be flexible with AM and PM shifts. BASIC FUNCTION To attain the highest level of service to all hotel guests. II. SCOPE Directly responsible for efficient check-in and...
-
Help Desk Tier I Support Analyst
1 month ago
Columbia, United States KG Workforce Solutions, LLC Full timeKG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...
-
Help Desk Tier I Support Analyst
1 month ago
Columbia, United States KG Workforce Solutions, LLC Full timeKG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.Primary Responsibilities:Serve as the initial point of contact for internal and external...
-
Front Desk Opener
1 month ago
Columbia, United States Muv Fitness - South Carolina Full timeJob DescriptionJob DescriptionAre you an early riser? We are looking for a Front Desk Opener to join our team! You will work 4:45am until 9:00 or 10:00am Monday through Friday. At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues,...
-
Guest Services Crew Member
7 days ago
Columbia, United States Columbia Metropolitan Convention Center (MACST) Full timeJob DescriptionJob DescriptionBenefits:401(k)401(k) matchingI. Position Summary:The Guest Experience Crew Member reports directly to the Guest Services Coordinator. This position is responsible for greeting visitors to the Convention Center and ensuring accurate information is provided in a positive manner.II. Essential Functions/Responsibilities: Welcomes...
-
Front Desk Supervisor
3 weeks ago
Columbia, United States InterContinental Hotels Group, plc Full timeProvide timely and professional check-in/check-out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and s Front Desk, Supervisor, Property Management, Reservations
-
Front Desk Agent
1 month ago
Columbia, United States Country Inn and Suites Full timeJob DescriptionJob DescriptionJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to...
-
Front Desk Agent
2 weeks ago
Columbia, United States Tru by Hilton Full timeDescription The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed A Day in the...
-
Maryland Heights, United States CBIZ Full timeWith over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level. CBIZ has been honored to be the...
-
Technical Support Specialist
3 weeks ago
Columbia, United States Core Technology Solutions Full timeOur client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...
-
Technical Support Specialist
3 weeks ago
Columbia, United States Core Technology Solutions Full timeOur client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team!If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career growth with one of the largest employers in South Carolina, this may be the place...
-
Aesthetic Clinic Front Desk Concierge
6 days ago
Columbia, United States Beleza Medical Aesthetics & Wellness Full timeJob DescriptionJob DescriptionAesthetic Clinic Front Desk ConciergeAre you a dynamic and detail-oriented individual with a passion for providing exceptional customer service? Join our team as an Aesthetic Clinic Front Desk Concierge, where you'll serve as the welcoming face of our clinic, ensuring seamless operations and a positive experience for our...
-
Front Desk Associate
3 weeks ago
Columbia, United States CMM Realty Inc. Full timeJob DescriptionJob DescriptionCMM Realty is seeking a Part-Time Front Desk Associate at our Adesso Condominiums location to add to the team! The schedule will be part-time 4:00 pm to 12:00 am, Saturday and Sunday. Position Summary and Purpose: Provide the On-Site Manager and residents of Adesso with excellent customer service, while monitoring and...