IT Service Desk Specialist III-Hybrid

3 weeks ago


Columbia Maryland, United States University of Maryland Medical System Full time
Job Description

I. General Summary

Under limited supervision, provide customer service support, interacting with staff in a professional manner while providing excellent customer service as the highest priority responding to and resolving or escalating requests.

II. Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Provides a timely response to complex service requests. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Assists with daily ticket review to insure ticket accuracy. Mentors Help Desk Staff.



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