Senior Living Concierge

4 weeks ago


Houston, Texas, United States Five Star Senior Living Full time
Job Summary

The Resident Services Associate will be responsible for enhancing the living experience for our senior residents by providing exceptional concierge and reception services. The Resident Services Associate will be the first point of contact for residents and visitors, offering personalized assistance and ensuring a welcoming and supportive environment.

Key Responsibilities
  • Provide exceptional customer service to residents and visitors, responding to their needs and requests in a timely and professional manner.
  • Coordinate with local service providers to arrange services for residents, including transportation, dining reservations, and event bookings.
  • Manage front desk operations, ensuring the area is neat, organized, and welcoming.
  • Assist residents with minor administrative tasks, such as scheduling appointments and making copies.
  • Manage incoming and outgoing mail and packages, ensuring timely distribution to residents.
  • Assist with the preparation and distribution of resident newsletters and notices.
Requirements

  • High school diploma or equivalent required.
  • Previous experience in a concierge, receptionist, or customer service role, preferably in a senior living or hospitality setting.
  • Strong interpersonal and communication skills, with a friendly and professional demeanor.
  • Excellent organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.

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