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FT Support

2 months ago

Lansing, United States Lansing Community College Full time

Job Summary:

Supports Business Development Managers, Coordinators, and Project Managers by providing training, program delivery, and related instructional support services arising out of sales, according to Community Education and Workforce Development (CEWD) procedures. Provides necessary information and executes interdepartmental communications to ensure the timely delivery of courses. Communicates with internal and external customers, as needed, to ensure quality customer service to both students and faculty. Works closely with instructors to collect, compile, and/or record program related customer data necessary for CEWD to evaluate its programs, expenses, and resulting revenues.

Plans and collaborates work effort with team members to ensure that work activity is effectively prioritized and completed in accordance with established procedures. Provides on-site technical and operational assistance to instructors for in-person classes.

Works directly with corporate clients regarding post-training completion documentation, including certificates, digital badges, or other confirmation of training completion.

Responsible for faculty pay, and a variety of Customer Service tasks.

Oversees the work of CEWD student employees, including mentoring, monitoring, and training.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Associate's Degree or an equivalent combination of educational and/or work experience

Demonstrated verbal & written communication skills

Demonstrated customer service experience

Demonstrated experience with Microsoft Office applications (Word, Excel, PowerPoint, and Access)

Preferred Qualifications:

Bachelor’s Degree

Minimum 3 years’ experience in an academic, training, or career/professional development setting

Demonstrated understanding of working with computer technology and media equipment

Experience in marketing with web page maintenance and management

Lansing Community College is an equal opportunity, educational institution/employer.