Housing Case Manager

Description

: Under supervision of the Program Director, the Case Manager provides assistance and supervision as necessary to adults with serious mental illness and/or substance abuse who are living in our supported housing program.

Essential Duties & Responsibilities:

• Support the attainment of client rehabilitation goals utilizing psychosocial rehabilitation principles.

• Develop and maintain a respectful, caring and empowering relationship with clients.

• Assist with and teach independent living skills including cleaning, budgeting, bill management and conflict resolution between roommates.

• Oversee Caminar’s 30-day homeless prevention program. Work in partnership with the crisis residential program to assess clients’ appropriateness for the program and facilitate placements.

• Maintain a client caseload as assigned.

• Maintain at least a 65% billable service time to total work time percentage productivity level.

• Provide supportive counseling, focusing on the client’s immediate situation and needs. Provide Cognitive/Behavioral types of intervention allowing the client to work toward achieving their immediate goals and recognizing their strengths.

• Develop and maintain relationships with property managers to assist with tenant landlord relationships.

• Drive own or agency vehicle to treatment destinations, documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

• Assist client tenants with making maintenance request.

• Educate clients on tenant rights and responsibilities.

• Conduct inspections of properties inhabited by agency client tenants to monitor living conditions, and report to housing manager the ability of clients to succeed in community housing. Inform housing manager of clinical issues that may require attention.

• Oversee vendor repairs and installations.

• Assist client tenants with review of lease agreements and move-in inspections.

• Assist with client moves; assist with cleaning and preparing units for tenant move-ins.

• Outreach to homeless service providers to facilitate client placement in our homeless prevention projects.

• Establish and maintain relationships with area board and care facilities to facilitate placements.

• Help client tenants get funds for security deposits when appropriate, from local charitable organizations.

• Document in a timely manner all objectives and interventions according to agency, quality assurance and HUD requirements.

• File documents appropriately; participate in maintaining an efficient office environment.

• Perform all job functions in cooperation with the supervisor, other staff on the case management team, and other service providers involved in the treatment effort, including sharing information regarding all important interventions.

• Participate in staff meetings and attend other meetings, as assigned.

• Attend and participate in regularly scheduled supervision sessions.

• Attend and complete trainings as assigned and in a timely manner.

• Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.

• Complete and submit accurate time sheets and absence reports to program management in a timely manner.

• Promote within the agency and with the general public the philosophy and practice of social rehabilitation.

• Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.

• Perform other related duties, responsibilities and special projects as assigned.

Experience, Qualifications, Skills & Abilities:

• Must be passionate about Caminar's mission.

• Candidates registered with the California BBS are strongly encouraged to apply; licensed supervision hours available.

• BA/BS in a mental health related field. Absent BA/BS, a minimum two-years (4000 hours) of verifiable program experience in the provision of direct services to individuals with severe mental illness is required.

• Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience with web based time and attendance and staff training and development system strongly preferred.

• Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.

• Must demonstrate acceptable level of maturity, good judgment, and emotional stability.

• Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.

• Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.

• Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

• Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. • Safety and security—actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

• Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.

• Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.

• Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.

• Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.

• Equipment: Frequently required to use a computer, phone, and fax machine. Special Requirements:

• Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

• Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

• A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.

• May be required to obtain and maintain First Aid and CPR certification.

Caminar is a leader in providing innovative client-oriented mental health services.

---