IT Service Management Engineer
2 weeks ago
Job Description
is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.
This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more.
In addition, this person will administer our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment. Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal.
Want to help explore and build new ways to deliver content to the world?
At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you
The ideal candidate will have the following minimum qualifications:
Bachelor’s or Master's degree in Computer Science or related field or directly related year for year experience 5+ years’ experience as a System Engineer or equivalent role requiredWe have a preference for:
Deep knowledge of Atlassian suite, especially Jira, Confluence and OpsGenie administration Solid experience with M365 administration, particularly Teams, SharePoint, AD and AAD Proficient in scripting with PowerShell, JavaScript, Bash or similar languages Comfortable with Linux server administration and using CLI Understanding of ITIL framework and service management best practices Excellent problem-solving, communication and documentation skills Ability to manage multiple priorities in a fast-paced environment Team player with strong collaboration and interpersonal skills Nice to haves: Atlassian Certified Professional in Jira Administration, ITIL 4 FoundationThe IT Service Management Engineer key responsibilities are:
Installs, configures, maintains and troubleshoots Atlassian applications (Jira, Confluence, OpsGenie) hosted on Linux servers Manages application configuration, user access, workflows, plugins, upgrades and patching for ITSM tools Administers Microsoft Teams and SharePoint Online, including tenant management, policies, app setup, etc. Develops scripts using PowerShell, JavaScript, Bash etc. to automate tasks and integrate systems Monitors system health, performance and capacity. Proactively identifies and resolves issues Stays current on ITSM and collaboration technology advancements and proposes improvements Documents system configurations, processes and procedures thoroughlyOther Duties
Participates in project work and collaborates with other IT teams as needed Provides Tier 3 support and troubleshooting for escalated ITSM and M365 issues Performs other related duties as assigned
Additional Information
Perks/Benefits:
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care vacation days & 12 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreWellness program with access to onsite gym and basketball court for associates Avid reader? Numerous opportunities to engage with books and authorsFree card registration at the Nashville Public LibraryDiscounted offers to self-publish with IngramSpark Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team)The world is reading, and
-
IT Service Management Engineer
1 week ago
La Vergne, United States Ingram Content Group Full timeJob Description is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup,...
-
IT Service Management Engineer
1 week ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Description is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN. This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application...
-
Customer Service Manager
4 weeks ago
La Vergne, United States Rentex Audio Visual & Computer Rentals Full timeJob DescriptionJob DescriptionDo you want great benefits, great pay, and an opportunity for advancement with a company that is growing? Have some technical and AV knowledge?Rentex is seeking a highly motivated Customer Service Manager who will be responsible for assisting Account Managers in renting our AV and computer products to clients. The right...
-
Product Engineer, Heat Trace
19 hours ago
La Vergne, Tennessee, United States Chromalox, Inc. Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
Service Coordinator
1 week ago
La Vergne, United States Skyworks LLC Full timeJob DescriptionJob DescriptionSkyworks LLC is a family owned and operated business specializing in rental, sales and service of construction equipment. We are a team inspired by a positive culture to build exceptional customer experiences.The Skyworks Nashville branch is looking for a full-time Service Coordinator to assist the Service department. The ideal...
-
Project Manager
4 days ago
La Vergne, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Kight Home Center (a division of Carter Lumber) Project Manager is responsible for overseeing builders and confirming that their quality of work meets company regulations on each project. The Project Manager works on site and manages all aspects of a project’s life cycle. Establishing and maintaining professional working...
-
Member Service Specialist
7 days ago
La Vergne, United States GovX Full timeJob DescriptionJob DescriptionThe Member Services Specialist role is an integral part of the GOVX Customer Operations success, providing a mix of direct-to-consumer support and partner success in a helpdesk-style fashion. Guiding, teaching, and leading our Member Services and operations to success with their service interactions through process, product,...
-
Co Manager>
3 weeks ago
La Vergne, United States RaceTrac Full timeRaceTrac - 500 Waldron Road [Assistant Store Manager] As a Co Manager at RaceTrac, you'll: Oversee the day to day operations and sales of a high volume convenience store retail outlet; Assist in leading and supervising a team of employees; Drive profitability, develop people, and ensure the highest level of guest service; Assist with supervising and...
-
Catalog Continuity Manager
2 days ago
La Vergne, United States Ingram Content Group Full timeIngram Content Group (ICG) is hiring for a Catalog Continuity Manager to contribute to our Lightning Source (LS) Content Acquisitions team in La. Vergne, TN just outside Nashville. In this role, you will provide operational management and excellence Manager, Project Management, Business, Education, Business Services, Experience
-
Staff Accountant
7 days ago
La Vergne, United States Chromalox Full timeJob DescriptionJob DescriptionWho we are: Headquartered in Pittsburgh, Pennsylvania, at Chromalox a Spirax-Sarco Engineering company, we build advanced thermal technologies for the world’s most challenging industrial heating applications. We do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100...
-
Staff Accountant
4 weeks ago
La Vergne, United States Chromalox Full timeJob DescriptionJob DescriptionWho we are: Headquartered in Pittsburgh, Pennsylvania, at Chromalox a Spirax-Sarco Engineering company, we build advanced thermal technologies for the world’s most challenging industrial heating applications. We do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100...
-
Buyer (Materials)
4 weeks ago
La Vergne, United States Chromalox Full timeJob DescriptionJob DescriptionHeadquartered in Pittsburgh, Pennsylvania, at Chromalox a Spirax-Sarco Engineering company, we build advanced thermal technologies for the world’s most challenging industrial heating applications. We do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a...
-
EWP Designer
1 month ago
La Vergne, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Kight Home Center (a division of Carter Lumber) EWP Designer will be responsible for designing plans for Engineered wood products. Ensures drawings are produced accurately and timely based off of blueprints provided by customers. Requires the knowledge of commonly used concepts and practices within the construction industry....
-
Senior Software Engineer
1 week ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Description Lightning Source LLC seeks a full-time Senior Software Engineer based in La Vergne, TN. This position will be responsible for delivering enterprise grade software solutions with high customer impact and will serve as a designer, architect and developer for IngramSpark/Enterpise platform. Req: a Bachelor’s degree or equivalent in Computer...
-
Senior Software Engineer
4 days ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Description Lightning Source LLC seeks a full-time Senior Software Engineer based in La Vergne, TN. This position will be responsible for delivering enterprise grade software solutions with high customer impact and will serve as a designer, architect and developer for IngramSpark/Enterpise platform. Req: a Bachelor’s degree or equivalent in Computer...
-
EWP Sawyer
4 weeks ago
La Vergne, United States Carter Lumber Full timeA Kight Home Center (a division of Carter Lumber) Engineered Wood Sawyer is responsible for cutting i-joists to specifications to ensure a quality product is produced. Projects are standard set up and generally routine based. Completes tasks as directed with minimal supervision. A strong belief in the mission and goals of the company are necessary to this...
-
Buyer
3 days ago
La Vergne, United States Chromalox Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
EWP Sawyer
1 month ago
La Vergne, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Kight Home Center (a division of Carter Lumber) Engineered Wood Sawyer is responsible for cutting i-joists to specifications to ensure a quality product is produced. Projects are standard set up and generally routine based. Completes tasks as directed with minimal supervision. A strong belief in the mission and goals of...
-
Buyer
5 days ago
La Vergne, United States Chromalox Full timeAt Chromalox, part of Spirax Group, we build advanced thermal technologies for the world's most challenging industrial heating applications. Headquartered in Pittsburgh, Pennsylvania, we do it better and have been doing it longer than anyone else. Chromalox started with an innovative solution 100 years ago when a self-taught engineer invented the first...
-
Member Service Specialist
1 week ago
La Vergne, Tennessee, United States GOVX Full timeThe Member Services Specialist role is an integral part of the GOVX Customer Operations success, providing a mix of direct-to-consumer support and partner success in a helpdesk-style fashion. Guiding, teaching, and leading our Member Services and operations to success with their service interactions through process, product, quality assurance and escalation...
