Front Office Coordinator
3 weeks ago
Position Summary:
Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.
Benefits offered with this full-time position:
Medical, dental and vision (eligibility begins day one of employment) 15 days PTO (accruing starts immediately upon hire) 6 Major Holidays off plus 2 floating holidays yearly Additional compensation oppportunities on top of base pay *New for 2024* Adoption expense reimbursement Physical Therapy Benefits Fertility Benefits Paid parental leave Pre-Tax & Roth 401k (for 21+) with quarterly company match Pet insurance discounts Home & Auto insurance discounts Student Loan Resources Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities:
The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.
Qualifications:
Education:High School Diploma or GEDKnowledge and Technical Skills:Excellent customer service skillsProficient with the use of MS Office, Outlook and Excel Knowledge of healthcare insurance benefits and coverage preferredExperience with requesting and managing customer payments preferred
Language Skills:
Ability to read, write and speak English proficiently Ability to read, write and speak Spanish proficientlyPhysical Demands:
Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focusWork Environment:
Consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.-
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