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Morning Customer Service Representative

7 months ago

Parker, United States Planet Fitness Full time

Hiring Immediately  Monday - Friday 6am to 2pm
We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good We embody the way of the Wolf Pack; we are H onorable, O pen-Minded, W orld Class, and L ead with S pirit

Our location is looking for someone with a high-energy vibe who can contribute to the overall environment for our wonderful members and awesome team.

Benefits

Fitness

  • Complimentary Black Card Membership
  • Onsite fitness classes
  • Team workouts
  • Company Sponsored Fitness events/challenges
Additional Perks

  • Employee Assistance Program
  • Entertainment and recreation discounts through Employee Advantage
  • Team building and Company Events
  • Rewards programs
  • Recognition programs
  • Leadership Development Plan with growth opportunities
  • Company facilitated training (local and corporate)
  • Volunteer opportunities
Financial

  • 401(k)
  • Paid sick days
  • Bereavement Leave
  • Employee Discounts  
  • Earned Wage Access- PayActiv
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Bilingual preferred (English/Spanish) but not required.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter cleaning chemicals during shift.