Customer Service Representative
1 week ago
Destination Pet is a united team working together to elevate the love and lives of pet families. Our mission is to provide a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry by setting high standards for animal care, customer service, and employee satisfaction.
Job Summary
We are seeking a Customer Service Representative to join our team at Heritage Pet. The ideal candidate will have excellent communication and interpersonal skills, be able to resolve problems quickly and professionally, and have a passion for providing exceptional customer service.
Responsibilities
- Supports the Mission, Vision, and Values of Destination Pet.
- Sells services and products of the facility to prospective customers.
- Tours prospective clients and visitors through the facility.
- Answers the telephone, receives, and provides appropriate information according to established procedures.
- Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
- Responsible for cash management including accepting cash, check, and credit card payments for services and for end-of-day cash drawer balance.
- Explains company and facility policies to customers in a positive manner.
- Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
- Escorts pet guests to/from their enclosure and provides water as needed.
- Operates the Point-of-Sale system.
- Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
- Completes all required training and attends training sessions as needed/assigned.
- Treats customers, guests, visitors, and co-workers in a professional, courteous manner.
- Assists other associates as needed.
Requirements
Expertise & Experience:
- High School Graduate or Equivalent.
- Minimum of 1-year experience in a customer service role or retail sales experience.
- Must have ability to resolve problems quickly and professionally.
- Must have strong communication and interpersonal skills.
- Customer Service experience a plus.
- Must have excellent telephone skills.
- Must be able to utilize a multi-line phone system and work on a computer system.
- Displays a professional manner at all times.
Physical:
- Must be able to work evenings, weekends, and holidays.
- Must frequently lift 40 pounds.
- Must be able to stand, walk, and climb stairs frequently.
- Must be able to handle dogs on leashes.
- Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Salary: $16-$17/hour DOE.
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