Hospitality Supervisor

1 month ago

Danville, United States Caesars Entertainment Full time

ESSENTIAL JOB FUNCTIONS:  

Provides direction and development of support staff and team members, resulting in strong self-managed teams.  Interviews, hires, and ensures proper training of new team members.  Supervises the day- to-day operation of restaurants, casino beverage service and EVS.  Maintains high quality food standards and customer service. Ensures property cleanliness in the casino, hotel, and restroom areas. Ensures maintenance standards are consistently maintained and enhanced. Delegates and holds team members accountable for success. Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best. Understands the budget process and inventory supply and control. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

QUALIFICATIONS:  

Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience. Strong written and verbal communication skills are required. Excellent interpersonal, customer service, team building, and problem-solving skills are required. Computer experience is desired. Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc… Must be able to speak, read, write, and understand English. Bilingual skills in the Spanish language helpful. Must be able to get along with coworkers and work as a team. Must present a well-groomed appearance. 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

Must be able to maneuver in and around casino, hotel, and public areas. Must be able to perform the physical duties of line employees in emergencies. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to speak distinctly and persuasively to others. Must be able to respond to visual and aural cues. Must be able to create written and financial reports. Must be able to tolerate areas containing secondhand smoke. 

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