Hospitality Supervisor

3 weeks ago

Danville, United States Caesars Entertainment Corporation Full time

ESSENTIAL JOB FUNCTIONS:

* Provides direction and development of support staff and team members, resulting in strong self-managed teams.
* Interviews, hires, and ensures proper training of new team members.
* Supervises the day- to-day operation of restaurants, casino beverage service and EVS.
* Maintains high quality food standards and customer service.
* Ensures property cleanliness in the casino, hotel, and restroom areas.
* Ensures maintenance standards are consistently maintained and enhanced.
* Delegates and holds team members accountable for success.
* Creates a safe, healthy, productive, and fun work environment, where team members willingly strive to do their best.
* Understands the budget process and inventory supply and control.
* Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies. 

QUALIFICATIONS:

* Must be highly motivated and self-directed, with a minimum of one year supervisory, housekeeping, or environmental services operations experience.
* Strong written and verbal communication skills are required.
* Excellent interpersonal, customer service, team building, and problem-solving skills are required. Computer experience is desired.
* Must have a good understanding and working knowledge of chemical and cleaning supplies and technique/equipment, including MSDS, OSHA, etc…
* Must be able to speak, read, write, and understand English.
* Bilingual skills in the Spanish language helpful.
* Must be able to get along with coworkers and work as a team.
* Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

* Must be able to maneuver in and around casino, hotel, and public areas.
* Must be able to perform the physical duties of line employees in emergencies.
* Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
* Must be able to speak distinctly and persuasively to others.
* Must be able to respond to visual and aural cues.
* Must be able to create written and financial reports.
* Must be able to tolerate areas containing secondhand smoke.

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