Assistant Manager

4 weeks ago

Wichita, United States Dunkin' Full time

We are look for Assistant Managers to help lead our Dunkin' team

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Identifies root cause of a problem and implements a solution to prevent from recurring

• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

• Seeks to understand conflict through active listening

• Recognizes conflicts as an opportunity to learn and improve

• Resolves situations using facts involved, ensuring consistency with policies and procedures

• Escalates issues as appropriate

• Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

• Understands guest and competition; translates and applies own expertise to address business opportunities

• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

  • 2 years of restaurant, retail, or supervisory experience with responsibility for financial results.
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management

Responsibilities:

Schedule Requirements

  • 40-45 hours per week
  • Anytime availability. Friday and Sunday.
  • Must work the days the General Manager has off

Physical Demands/Work Environment

  • This position requires constant standing, walking, and moving for many hour
  • May be required to be present before the restaurant opens, or when the restaurant closes, may be required to work various daily shifts to ensure the restaurant is performing excellently
  • Require access by the restaurant or management via phone at any time of day
  • Ability to lift 20-25 pounds on a regular basis, and up to 50 lbs occasionally
  • The position does not require regular travel, but may occasionally travel for training or other business purposes, therefore reliable personal transportation is required (for bank deposits, etc)
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Team Environment:

  • Assist to recruit, hire, onboard and develop employees
  • Communicate job expectations to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members 

Operational Excellence:

  • Create and maintain a guest first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
  • Ensure Brand standards, recipes and systems are executed
  • Help prepare and complete action plans; implement production, productivity, quality and guest service standards
  • Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

  • Control costs to help maximize profitability
  • Execute all in-restaurant marketing promotions in a timely manner
  • Execute new product roll-outs including team training, marketing and sampling
  • Drive sales goals and track results

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

  • Assistant Manager

    1 month ago

    Wichita, United States Margarita's Cantina Full time

    Job Title: Restaurant Assistant ManagerReports to: General ManagerLocation: 3109 E Douglas Ave, Wichita, KS, 67211Company OverviewMargaritas Cantina is a reputable restaurant dedicated to providing outstanding dining experiences to our valued guests. We are committed to excellence in food quality, customer service, and overall hospitality. As we strive for...

  • Assistant Manager

    2 weeks ago

    Wichita, United States Margarita's Cantina Full time

    Job Title: Restaurant Assistant ManagerReports to: General ManagerLocation: 3109 E Douglas Ave, Wichita, KS, 67211Company OverviewMargaritas Cantina is a reputable restaurant dedicated to providing outstanding dining experiences to our valued guests. We are committed to excellence in food quality, customer service, and overall hospitality. As we strive for...

  • Assistant Manager

    1 month ago

    Wichita, United States Cotti Foods Corporation Full time

    Job DescriptionJob DescriptionStart your career at Wendy’s and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you! As a Wendy’s Assistant Manager, you will play a crucial role in providing an amazing customer experience. The Assistant Manager will...

  • Assistant Manager

    2 weeks ago

    Wichita, United States Cotti Foods Corporation Full time

    Job DescriptionJob DescriptionStart your career at Wendy’s and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you! As a Wendy’s Assistant Manager, you will play a crucial role in providing an amazing customer experience. The Assistant Manager will...

  • Assistant Manager

    2 weeks ago

    Wichita, United States Cotti Foods Corporation Full time

    Job DescriptionJob DescriptionStart your career at Wendy’s and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you! As a Wendy’s Assistant Manager, you will play a crucial role in providing an amazing customer experience. The Assistant Manager will...

  • Assistant Restaurant Manager

    4 weeks ago

    WICHITA, United States Wendy's Full time

    Assistant Restaurant Managers are an integral part of the restaurant leadership and management team. Assistant Restaurant Managers provide the direction, training and expertise required to ensure that the customers expectations are exceeded and that Restaurant Manager, Assistant, Restaurant, Manager

  • Assistant Store Manager

    1 month ago

    Wichita, United States Scooter's Coffee Full time

    Assistant Store Manager Loving Cup, LLC We are seeking team members with outgoing, energetic, positive, and friendly personalities that are ready to advance their career. You bring the personality, and we will teach you the coffee and train the leade Assistant Store Manager, Store, Store Manager, Assistant, Manager, Restaurant, Retail

  • Assistant Manager

    1 month ago

    Wichita, United States Sickies Garage Burgers & Brews Full time

    Job DescriptionJob DescriptionBenefits:Paid time offCompany OverviewPassionate about the guest experienceWe offer 50 different burgers and 50 different tap beersWe provide a fun upbeat atmosphereJob SummaryMaintain Guest satisfaction with the assistance of the staffCoach and develop the team members on a daily basis to improve the guest experienceWork with...

  • Assistant Manager

    4 weeks ago

    Wichita, United States Office Depot Full time

    **Assistant Manager (Sales Manager)** Stores 613 S Dugan Road, Wichita , KS Jan 20, 2022 51381 **Overview** At Office Depot and Office Max, every leader is responsible for growing total sales within the location. The Sales Manager will partner with the General Manager to drive the overall sales culture within the location. He/she is accountable to...

  • Assistant Manager

    2 weeks ago

    Wichita, United States Office Depot Full time

    **Assistant Manager (Sales Manager)** Stores 613 S Dugan Road, Wichita , KS Jan 20, 2022 51381 **Overview** At Office Depot and Office Max, every leader is responsible for growing total sales within the location. The Sales Manager will partner with the General Manager to drive the overall sales culture within the location. He/she is accountable to...

  • Assistant Manager

    4 weeks ago

    Wichita, United States Foot Locker Full time

    Overview Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties. Come for the opportunity….Stay...

  • Assistant Manager

    2 weeks ago

    Wichita, United States Foot Locker Full time

    Overview Are you a game changer? Can you assist in leading your store team to provide extreme customer service including selling, employee management, customer relations, stock, visual merchandising, asset protection, and training? Additionally, in the absence of your store manager, you would assume all managerial duties. Come for the opportunity….Stay...

  • Assistant Project Manager

    3 weeks ago

    Wichita, United States Crossland Construction Company Inc Full time

    Job DescriptionJob DescriptionGet to Know UsWith a company built on family—by family—it’s no surprise that working here is so much more than just putting on a hard hat and work boots.At Crossland, you join a group of Real Builders who care about bringing long-lasting facilities to our clients and providing the best culture and opportunities for our...

  • Assistant Project Manager

    2 weeks ago

    Wichita, United States Crossland Construction Company Inc Full time

    Job DescriptionJob DescriptionGet to Know UsWith a company built on family—by family—it’s no surprise that working here is so much more than just putting on a hard hat and work boots.At Crossland, you join a group of Real Builders who care about bringing long-lasting facilities to our clients and providing the best culture and opportunities for our...

  • Assistant Manager of DFD

    4 weeks ago

    Wichita, United States Krispy Kreme Full time

    The Assistant Manager DFD will be the principal shop-level leader of DFD or Delivered Fresh Daily operations. The position will report to the General Manager and oversee the end to end DFD process - order management, driver management, driver scheduling, shop-level fleet / equipment operations, and customer service. In short, they will be responsible for...

  • Assistant Manager of DFD

    2 weeks ago

    Wichita, United States Krispy Kreme Full time

    The Assistant Manager DFD will be the principal shop-level leader of DFD or Delivered Fresh Daily operations. The position will report to the General Manager and oversee the end to end DFD process - order management, driver management, driver scheduling, shop-level fleet / equipment operations, and customer service. In short, they will be responsible for...

  • Assistant Sales Manager

    3 weeks ago

    Wichita, United States Now Optics Full time

    Reports to: Brand ManagerLocation: Store LocationAre you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast-paced retail environment? Are you a role model and leader that advocates for your sales team? As a Stanton Optical Assistant Sales Manager you would be a sales leader, assisting the Sales...

  • Assistant Sales Manager

    2 weeks ago

    Wichita, United States Now Optics Full time

    Reports to: Brand ManagerLocation: Store LocationAre you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast-paced retail environment? Are you a role model and leader that advocates for your sales team? As a Stanton Optical Assistant Sales Manager you would be a sales leader, assisting the Sales...

  • Assistant Sales Manager

    4 weeks ago

    Wichita, United States Now Optics Full time

    Reports to: Brand ManagerLocation: Store Location Are you passionate about supporting others to achieve their highest level of performance when assisting customers in a fast-paced retail environment? Are you a role model and leader that advocates for your sales team? As a Stanton Optical Assistant Sales Manager you would be a sales leader, assisting the...

  • Assistant Manager

    2 months ago

    Wichita, United States Culver's Full time

    Culver’s is looking for Restaurant Assistant ManagersIf you have a passion for restaurant industry and desire to serve others, then this job is for you!We offer:· Competitive wages· Comprehensive training programs· Career development· Meal discounts· Paid time off and insurance benefits for eligible team members· And much, much...