Consumer Prod Strat Analyst II

3 weeks ago


Boston, United States Bank of America Full time

Description

:
This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

The Client Protection UAT individual contributor role is aligned to the Strategy Integration team within Client Protection. This team is a centralized, independent team responsible for deploying fraud strategies and platform initiatives. Responsibilities include working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to come up with testing framework, test scenarios and post deployment validations and monitoring rule performance. Deploying fraud strategies, platform initiatives and user acceptance testing. 

Responsibilities:

Working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to come up with testing framework, test scenarios and post deployment validations

Lead efforts around UAT planning and author test plan.

Lead test plan reviews involving key stakeholders across the line of business and partner services to obtain sign off.

Partner with LOB subject matter experts to create test scripts based on business requirements and acceptance criteria.

Lead post implementation meetings to identify and document issues to avoid in upcoming releases and document best practices to be adopted going forward

Closely monitor and manage progress of defects found during testing.

Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions

Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions

Coordinates the production of product performance reports and updates for senior management

Proactively, and assertively obtain and vet test requirements for high-quality, groomed Jira stories

Required Qualifications:

Two+ years Fraud, Claims, Authentication and/or Investigations experience

Ability to lead assessments for process improvements to improve testing

Demonstrated ability to make decisions, adapt to change and recommend creative solutions.

Analytical skills; complex problem solving skills; ability to lead “horizontally;” effective communication skills; self-motivated; ability to lead and manage multiple projects and initiatives.

Ability to communicate across and up the organization.

Must be able to work independently and is not afraid to make a decision and act on it.

Ability to manage resource plan, secure resources and lead execution of test scripts and document results.

Deliver communication plan around the test approach, results and supporting documentation and reports with key stakeholders across the LOB and technology and Product Owner teams.

Escalate issues that are not being resolved on a timely basis or not meeting SLA standards.

Desired Qualifications:

Basic technical skills (beginner level SAS/SQL)

Strong project management skills and detail oriented

Strong customer and project deliverables focus.

Knowledge of HP-ALM, Jira, Testing Tools and ordering data 

Strong knowledge of Fraud and/or general knowledge of Fraud systems (i.e. EPIC FLASH, SFM, TSYS, Brainiac)

BASS, BOLT, ENG, EPIC, Flash, Mastercard Online, Synergy, TSYS, Visa Online

Skills:

Business Intelligence

Data and Trend Analysis

Fraud Management

Monitoring, Surveillance, and Testing

Research

Business Analytics

Data Quality Management

Data Visualization

Problem Solving

Written Communications

Analytical Thinking

Collaboration

Critical Thinking

Innovative Thinking

Oral Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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