Customer Service Team Lead

2 weeks ago

Houston, United States SunSource Full time
GHX Industrial, a SunSource company,  is a growing, dynamic organization with roots traced back to 1937. GHX today is a highly recognized value-added distributor and fabricator of  industrial gaskets  and  hoses  with offices nationwide. GHX’s customer base consists of large refining and petrochemical customers, upstream oil and gas service and supply companies, OEMs, and mineral and mining enterprises. The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative II will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files.In addition, a Customer Service Representative II will lead fellow CSR’s in his/her group. Managing the workflow and delegating tasks. A CSR II will be responsible for pricing/margin review and approvals along with providing guidance and training to CSRs in the group.

Work Experience

5 plus years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience. Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc. Knowledge of industrial/hydraulic hose and gasket industry preferred

Role & Responsibilities

Sell industrial and hydraulic hose and gasket products and maintain customer accounts Take orders on the phone and over the internet Enter orders and product quotes into the computer system Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained Estimate delivery dates based on knowledge of production and delivery schedules and inventory Prepares reports of business transactions in company database Works with account managers to keep account activities up to date Investigates and resolves customer problems with deliveries Monitor fellow CSRs workflow and re-distributing if necessary Review and approve pricing/margin on quotes and sales orders.

Education

High school diploma or equivalent Some college is preferred We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. . WE PARTICIPATE IN E-VERIFY . If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned.

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