Project Manager III
4 weeks ago
Job Description
Project Manager, Retail Operations Services
The Retail Business Services Project Manager III will be responsible for managing the technology capabilities for the Banking Center Channel that support the Retail Bank's strategies for revenue generation, efficiency, customer experience, and risk management. This role will serve as product owner for key capabilities, project manager, consultant and subject matter expert on partner initiatives, as well as strategic contributor for technology solutions. This role will also partner closely with Information Technology for the entire lifecycle of these capabilities, including planning, design, development, implementation, and support.
Position Competencies
Successful incumbents will have strategic agility, functional/technical skills and problem-solving abilities, have clear and concise written and verbal communication and presentation skills, have strong decision quality and drive for results, organizational agility and effective multi-tasker.
Position Responsibilities:
Project Management
Product Owner
Serves as back up subject matter expert for major technology capabilities for the Banking Center or Self and Assisted Service channels ( TCR's, tablets, network connectivity, etc.). Provides input into decisions about functionality enhancements and modifications. Creates, updates, and reviews (with key stakeholders) roadmaps for these products. Responsible for financial implications, including development of business cases, expense tracking, and budgetary planning. Ensures these capabilities meet business objectives and stakeholder expectations. Is engaged in key vendor relationships. Design new business processes to support technologies, respond to risk, business needs.Production Support
Provides production support for hardware and software issues, overseeing data collection, root cause analysis, testing, risk assessment, workaround development, and communications to both front line and leadership. Serves as primary liaison when addressing technology issues that have business impacts. Conducts detailed numeric analysis, develop recommendations for improvements, and present results. Manages invoices.-
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