Current jobs related to Inbound Call Center Tolling Representative - Farmers Branch - Valor Intelligent Processing
-
Contact Center Representative I
2 months ago
Farmers Branch, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CALL CENTER REPRESENTATIVE I (ENTRY-LEVEL) We are looking for entry-level call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. You will be responsible for answering incoming and outbound calls, handling customer questions and complaints and seizing...
-
Field Systems Technician
1 day ago
Farmers Branch, Texas, United States Ferrovial Full timeAbout UsFerrovial is a leading infrastructure developer and operator with a strong presence in the transportation sector. Our team is dedicated to delivering innovative solutions that improve mobility and quality of life for communities around the world.Job DescriptionJob Title: Field Systems TechnicianReports To: Field Systems SupervisorFLSA Status:...
-
Financial Services Customer Service Representative
4 months ago
Farmers Branch, United States Valor Intelligent Processing Full timePOSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries,...
-
Inbound Receiving Lead
3 weeks ago
Olive Branch, Mississippi, United States Protective Industrial Products Full timeJob OverviewThe Inbound Receiving Lead is responsible for overseeing and managing the receiving and warehouse operations within the Inbound department. This role is essential in ensuring that all processes adhere to established protocols and standards.Key Responsibilities:Supervise the receiving and storage processes to ensure efficiency and accuracy.Verify...
-
Inbound Warehouse Lead
3 weeks ago
Olive Branch, Mississippi, United States Protective Industrial Products Full timeJob OverviewPosition: Lead Associate - Inbound ReceivingCompany: Protective Industrial Products, Inc. (PIP)Location: Olive Branch, MS, USShift: 1st ShiftEmployment Type: Full-timeProtective Industrial Products, Inc. (PIP) is a prominent global entity based in Latham, NY, specializing in hand protection and personal protective equipment (PPE) for the...
-
Sales Representative
2 weeks ago
Farmers Branch, Texas, United States Spectrum Full timeJob Summary:Spectrum is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for connecting people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.Key Responsibilities:Actively and consistently...
-
Inbound Associate II
1 month ago
Olive Branch, United States Protective Industrial Products Full timeJob DescriptionJob DescriptionInbound Associate II (Sit Down Forklift Operator) 1st ShiftFull TimeOlive Branch, MS, USProtective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and general safety products to industrial and critical environment markets. Recent growth includes the...
-
Inbound Associate I
1 month ago
Olive Branch, United States Protective Industrial Products Full timeJob DescriptionJob DescriptionInbound Associate I - Dock Stocker Forklift Operator1st shiftFull TimeOlive Branch, MS, USProtective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and general safety products to industrial and critical environment markets. Recent growth includes the...
-
Inbound Operations Lead
3 weeks ago
Olive Branch, Mississippi, United States Protective Industrial Products Full timeJob OverviewPosition: Lead Associate - Inbound ReceivingCompany: Protective Industrial Products, Inc. (PIP)Location: Olive Branch, MS, USShift: 1st ShiftEmployment Type: Full-timeProtective Industrial Products, Inc. (PIP) is a renowned global entity based in Latham, NY, specializing in hand protection and personal protective equipment (PPE) for the...
-
Sales Representative
4 days ago
Farmers Branch, Texas, United States Spectrum Full timeJob SummaryAs a Sales Representative at Spectrum, you will play a crucial role in connecting people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.Key ResponsibilitiesActively support customer experience initiatives and consistently deliver high-quality service.Develop and...
-
Inbound Associate II
1 month ago
Olive Branch, United States Protective Industrial Products Full timeJob DescriptionJob DescriptionInbound Associate II – Sit Down Forklift Full TimeOlive Branch, MS, USShift: 1st ShiftProtective Industrial Products, Inc. (PIP), a global organization headquartered in Latham, NY is a leading provider of hand protection and general safety products to industrial and critical environment markets. Recent growth includes the...
-
Customer Service Associate
3 weeks ago
Farmers Branch, United States TIB,N.A. Full timeAt TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a diverse work environment that fosters inclusivity and growth. We offer a best in class benefits package that...
-
Customer Service Representative
4 months ago
Farmers Branch, United States Jy Labs Inc Full timeJob DescriptionJob DescriptionJob descriptionAbout usJY Labs Inc. is a small business in Dallas, TX. We are customer-centric.Our work environment includes:Modern office settingCompany perksSafe work environmentLively atmosphereCasual work attireDuties:- Make outbound calls to customers to provide assistance and resolve issues- Analyze customer needs and...
-
Customer Service Representative
20 hours ago
Olive Branch, Mississippi, United States Lawn Doctor Full timeAbout the RoleLawn Doctor is seeking a skilled Customer Service Representative to provide exceptional support to our lawn care customers. As a key member of our team, you will be responsible for answering phone calls, addressing customer inquiries, and providing price quotes and sales support over the phone.Key ResponsibilitiesRespond to inbound calls from...
-
Customer Service Representative
2 weeks ago
Early Branch, United States Coastal Employment Full timeJob SummaryWe are seeking a professional and reliable Customer Service associate to join our team at Coastal Employment. As a Consumer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer and respond to inbound phone calls, as well as handle some outbound calls...
-
Customer Service Representative
2 weeks ago
Early Branch, United States Le Creuset Full timeAbout the RoleAs a Customer Service Representative at Le Creuset, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to respond to inbound phone calls, resolving customer inquiries and concerns in a timely and professional manner.Key ResponsibilitiesManage customer and company personnel inquiries...
-
Customer Service Representative
1 week ago
Early Branch, United States Le Creuset Full timeAbout the RoleAs a Customer Service Representative at Le Creuset, you will play a vital role in providing exceptional support to our customers. Your primary responsibility will be to handle inbound phone calls, responding to customer inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Communication: Manage customer...
-
Customer Service Representative
3 months ago
Olive Branch, United States Lawn Doctor Full timeLawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone,...
-
Territory Sales Representative
3 days ago
Farmers Branch, Texas, United States UniFirst Full timeUnlock Your Sales PotentialUniFirst First Aid + Safety is seeking a skilled Territory Manager to join our team. As a Territory Manager, you will be responsible for servicing and managing relationships with customers. Our company provides a variety of shifts, including a standard 5-day work week with two days off. We offer on-the-job training and a...
-
Customer Service Representative
3 weeks ago
Farmers Branch, United States National Seating & Mobility Full timeWhat is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM)...
Inbound Call Center Tolling Representative
4 months ago
POSITION OVERVIEW
INBOUND CALL CENTER REPRESENTATIVE SUPPORTING TOLLING OPERATIONS
We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally.
This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.
--------------
...
POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required
Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
For more information on MCI’s response to COVID-19 please visit .
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,
) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, , customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Need help finding the right job?
