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Part-Time Center Desk Assistant, Residential Life

2 months ago

Bloomington, United States Indiana University Bloomington Full time

Job Summary

Center Desk staff serve as the first point of contact for residents, parents, and others who need to conduct business at the residence center. This position involves assisting the front desk operations and various administrative tasks to enhance the residential experience. This contact can be done in person, by phone, or by email. Staff respond to what they can and escalate what they cannot.

Department-Specific Responsibilities

Greet residents, visitors, and staff; assist with inquiries on campus resources, residence hall policies, and community events. Communicate clearly and appropriately with all residents, staff, and guests. Answer center desk phone, respond to inquiries, and direct calls to the appropriate office if unable to answer the question. Sort, distribute, and manage incoming and outgoing packages and mail for residents including lifting of packages.  Maintain accurate records of mail received. Assist students in submitting maintenance requests, work orders, and pest control issues, ensuring prompt communication with the maintenance team or direct supervisor. Perform administrative duties such as maintaining logs, handling paperwork, and assisting with check-in and check-out processes for residents. Utilize hand-held radios/walkie-talkies for communication within the center. Maintain confidentiality, safety, and security of all residents and staff consistently. Ensure consistent attendance and timely arrival for all scheduled shifts, crucial for students balancing academic responsibilities. Work additional hours during break closings or return early from a break to support reopening efforts, if required. Participate in training and development sessions as determined by the center. Perform additional tasks that may be assigned by the supervisor, varying between center desks due to the facility and community needs.

Qualifications

EDUCATION

Required

Currently enrolled as a student at Indiana University.

SKILLS

Required

Ability and enthusiasm to work on a team.  Positive attitude with a willingness to learn.  Strong commitment to customer service. Proficient communication skills. Attention to detail. Highly thorough and dependable. Provide exceptional customer service.

Working Conditions / Demands

This role requires the ability to move objects weighing up to 20 pounds for mail/package processing. The person in this role must be able to perform the essential functions with or without an accommodation. 

Additional Information

Applications are accepted immediately and will be reviewed on a rolling basis until all positions are filled.

Please upload your current class schedule and upcoming class schedule and/or your general availability for this semester and next semester in the additional attachments section of the application.

Positions are continuous year-round.

Work Location

Bloomington, Indiana

This is an in-person position.

Advertised Salary

$12.25 per hour

Work Hours

Most offices schedule desk staff between 6-20 hours a week based on availability.

Center Desk operations are open Monday through Friday from 8:00 am to 10:00 pm, and Saturday and Sunday from 10:00 am to 10:00 pm. Scheduled desk shifts can be any time within the listed hours and are based on staff availability and office needs.

Occasionally, there are opportunities to work extra hours; part-time work is capped at 29 hours per week. 

Offices will require availability to work some evenings and weekends, as well as major IU events such as opening and closing days, semester breaks, and Little 500 weekend. Office hours might be changed for holidays, breaks, or emergencies.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Multiple plan options for medical insurance Dental insurance Health Savings Account with generous IU contribution Life insurance, LTD, and AD&D options Base retirement plan contribution from IU, subject to vesting Additional supplemental retirement plan options Tuition benefit for IU classes 10 paid holidays per year Generous Paid Time Off Paid Parental Leave Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Student Employee

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.