Customer Service/Office Manager

2 weeks ago

Archbald, United States FXI Full time

Overview

Building our Future Together. FXI is a leading producer of foam innovation in the Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI’s foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI’s innovations lead the way Won’t you join us?

Responsibilities

Key Responsibilities:

Responsible for the overall direction, coordination, and evaluation of customer service personnel Responsible for motivating and supporting customer service team to achieve goals  Oversees the Customer Order process from order receipt/confirmation through shipping and invoicing of all orders. Manages the backorder process to ensure timely fulfillment of any open backorders. Coordinates all inbound and outbound shipments to ensure loads are booked, confirmed and executed as scheduled. Monitors On-Time, In-Full order shipping metric for the plant and assists in development of action plans associated with continuous improvement of on time shipping Design and implement process improvements, operational policies, and changes to services to fulfill customer needs  Communicates directly with customer base to ensure ongoing satisfaction Make recommendations for continual process improvements and ensure procedures and policies are followed Collects and analyzes data to develop and achieve departmental and plant goals Greet visitors and ensure they sign in at the front lobby Manage the movement of invoices, including workflow errors, within our Accounts Payable automation tool to ensure timely vendor payments Complete purchase order entries in SAP Review and reconcile vendor statements to ensure that the company is current, and the payments have been applied appropriately Accurately code, process, route and post PO and non-PO invoices Clear open receipts at month end to relieve the GR/IR balance Handle vendor and internal inquiries promptly Acts as a primary liaison between sales, scheduling, quality and manufacturing personnel to make sure customer’s expectations are met  Manages the Return Authorization and Customer Complaint databases and provides input to Quality and Production on all customer complaints/issues Manages consumable office and plant supplies to ensure teams have the materials needed to execute their day-to-day functions

Qualifications

Qualifications:

Associate or Bachelor’s Degree or 4 to 8 years related experience and/or training; or equivalent combination of education and experience 5+ years of experience in an administrative and/or customer service role Knowledge of Microsoft Office: Word, Excel, Power Point  Knowledge of SAP preferred but not required Good time management skills Self-directed, well-organized and self-motivated  Outstanding communication and interpersonal skills  Ability to positively interact with all levels of the organization in a team environment  Ability to positively interact with main customer base

Key words

#LI-Onsite

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