Customer Service Representative

4 weeks ago


Cleveland, United States Pollak Distributors Full time

CUSTOMER SERVICE REPRESENTATIVE

Responsibilities:

    • Strong communication skills
    • Provide exceptional customer service
    • Answer phones and help the customer through any questions or concerns they may have
    • Respond promptly to customer service calls and email inquiries
    • Maintain proper communication with Sales Rep for approvals
    • Approve and print orders over budget
    • Provide customers with information about products and services
    • Resolve customer problems and complaints
    • Process customer orders and returns
    • Reach out to customer to obtain any missing orders by deadline
    • Keep accurate records of customer interactions
    • Run reporting as requested
    • Any additional tasks that may be requested by manager

 

Skills & Qualifications

  • Excellent communication abilities, including speaking, writing and active listening
  • Effective organization and time management skills, like prioritization, multitasking and planning
  • Great customer service skills, including a personable and positive attitude
  • Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation and email software applications
  • Demonstrate strong teamwork.
  • Keen attention to detail

 

Benefits:

    • Medical
    • Dental
    • Vision
    • PTO
    • Sick

In-office position – Monday- Friday 9 am-5 pm

Competitive Pay



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