Current jobs related to Dealership Operations Manager - Burlington - Southeastern Equipment Company

  • Automotive Operations Manager

    1 week ago

    Burlington, Massachusetts, United States Audi Burlington Full time

    Auditing and Compliance ManagerResponsibilities:Oversee the day-to-day financial operations of the dealership, ensuring compliance with company policies and procedures.Manage the accounting office staff, providing guidance and support to ensure efficient and accurate financial reporting.Develop and implement internal controls to safeguard the dealership's...

  • Retail Operations Manager

    3 weeks ago

    Burlington, Vermont, United States Central Plains Equipment Full time

    Position OverviewCentral Plains Equipment, a proud employee-owned and certified Case IH Dealer, is seeking a dedicated and enthusiastic individual to take on the role of Retail Operations Manager. The chosen candidate will be responsible for providing strategic leadership across all facets of the dealership's operations.This role involves:Developing and...

  • Recreational Vehicle and Tractor Operator

    4 weeks ago

    Burlington, Vermont, United States Pete's RV Center Full time

    About the Company:Pete's RV Center is a family-owned establishment that has been a cornerstone of the RV industry since 1952. Renowned as the leading RV dealership in New England, we proudly serve a diverse clientele across multiple states, including Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia. Our mission is to provide families...

  • Automotive Office Manager

    2 weeks ago

    Burlington, Massachusetts, United States Audi Burlington Full time

    Job SummaryAud Burlington is seeking a highly qualified and experienced candidate for an Office Manager position. This is an exceptional opportunity for a professional to join our team and contribute to the success of our dealership.Key ResponsibilitiesOversee the day-to-day functions within the dealership accounting office and manage the accounting office...

  • Sales Manager

    4 weeks ago

    Burlington, United States Burlington Kia Full time

    This is your opportunity to lead a team of sharp & dedicated Sales Consultants. Previous Dealership managers or top-sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Consultants, help them grow their book of business and coach them on proven sales tactics. We are...

  • Automotive Office Manager

    2 months ago

    Burlington, United States Audi Burlington Full time

    Herb Chambers Audi/Porsche Burlington seeks a highly qualified experienced candidate for an Office Manager position. This is an incredible opportunity for the right candidate. Responsibilities: General overseeing of the day-to-day functions within the dealership accounting office and managing of the accounting office staff New hire onboarding Maintain...

  • Automotive Sales Manager

    3 weeks ago

    Burlington, Vermont, United States Johnson Ford Full time

    Job OverviewPosition: Sales Manager / Finance ManagerWe are seeking a dedicated and driven Sales Manager or Finance Manager to support the expansion of our new automotive dealership. Our goal is to reach a sales target of over 100 vehicles monthly.This role is ideal for individuals who are enthusiastic about sales and are looking for opportunities to advance...

  • Automotive Office Manager

    2 days ago

    Burlington, United States Audi Burlington Full time

    Herb Chambers Audi/Porsche Burlington seeks a highly qualified experienced candidate for an Office Manager position. This is an incredible opportunity for the right candidate. Responsibilities: General overseeing of the day-to-day functions within the dealership accounting office and managing of the accounting office staff New hire onboarding Maintain...

  • Automotive Office Manager

    3 months ago

    Burlington, United States Audi Burlington Full time

    Herb Chambers Audi/Porsche Burlington seeks a highly qualified experienced candidate for an Office Manager position. This is an incredible opportunity for the right candidate. Responsibilities: General overseeing of the day-to-day functions within the dealership accounting office and managing of the accounting office staff New hire onboarding Maintain...

  • Automotive Sales Manager

    4 weeks ago

    Burlington, United States Battleground Kia Full time

    This is your opportunity to lead a team of sharp & dedicated Sales Consultants. Previous Dealership managers or top-sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Consultants, help them grow their book of business and coach them on proven sales tactics. We are...

  • Automotive Sales Leader

    4 weeks ago

    Burlington, Vermont, United States Johnson Ford Full time

    Position OverviewJohnson Ford is seeking a dedicated Sales Manager or Finance Manager to drive the growth of our new dealership. We aim to reach our target of over 100 vehicle sales per month.This role is ideal for motivated individuals who are eager for advancement in their careers. We are expanding more rapidly than expected and require one or two...

  • Operations Manager

    3 weeks ago

    Burlington, Colorado, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a highly motivated and experienced Operations Manager to join our team at Loves Travel Stops & Country Stores. As an Operations Manager, you will be responsible for leading daily operations to drive efficiency, quality, and customer satisfaction.Key ResponsibilitiesLeadership and Team Management: Lead a team of employees to achieve...

  • Operations Manager

    3 weeks ago

    Burlington, United States Transdev Full time

    Description Position Overview The Operations Manager assists the General Manager in the day-to-day operational oversight of location operations, including Safety and Human Resources. This person is responsible for supervising the daily activities of all operators and coordinating the activities of supervisors and dispatch personnel. The operations...

  • Operations Manager

    2 days ago

    Burlington, Vermont, United States Transdev Full time

    Job Title: Operations ManagerAt Transdev, we are seeking an experienced Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient operation of our transportation services.Key Responsibilities:Supervise and coordinate the activities of drivers, dispatchers, and other operations...

  • Operations Manager

    2 weeks ago

    Burlington, Iowa, United States Domino's Pizza LLC Full time

    Operations and Service ManagerAs an Operations and Service Manager for Domino's Pizza LLC, you will be responsible for the daily operations and service of our store. We pride ourselves on making hot & fresh food, delivered to our customers in a timely manner, and taking great care of them. You will be part of a team that values customer satisfaction and...

  • Automotive Sales Leader

    4 weeks ago

    Burlington, Vermont, United States Johnson Ford Full time

    Job OverviewPosition: Sales Manager / Finance ManagerWe are seeking a dynamic Sales Manager or Finance Manager to drive the growth of our new automotive dealership, aiming to achieve a remarkable sales volume of over 100 units monthly.This role is ideal for a driven sales professional who has been looking for an opportunity to advance their career. At...

  • Operations Manager

    2 weeks ago

    Burlington, Vermont, United States Transdev Full time

    Job SummaryThe Operations Manager at Transdev is responsible for assisting the General Manager in the day-to-day operational oversight of location operations, including Safety and Human Resources. This role involves supervising the daily activities of all operators and coordinating the activities of supervisors and dispatch personnel.Key...

  • Operations Manager

    1 week ago

    Burlington, Vermont, United States Transdev Full time

    Job SummaryThe Operations Manager at Transdev is responsible for overseeing the day-to-day operations of our transportation services. This includes supervising drivers, coordinating with dispatch personnel, and ensuring that all operations are running smoothly and safely.Key Responsibilities:Supervise and train drivers to ensure they are following company...

  • Operations Manager

    3 weeks ago

    Burlington, Vermont, United States ASTEC Full time

    About the PositionThe Director of Manufacturing will lead manufacturing activities while executing strategic initiatives and coordinating resources to fabricate, paint, and assemble concrete equipment and accessories. The Director of Manufacturing will provide oversight to management and operations staff with the primary goal being to ensure a work...

  • Database Management Specialist

    3 days ago

    Burlington, Massachusetts, United States Audi Burlington Full time

    Client Care Specialist OpportunityHerb Chambers Audi Burlington is seeking a skilled Client Care Specialist to join our Business Development Center (BDC) team.Key Responsibilities:Manage internet inquiries through our dealership website and other online channels.Handle inbound phone calls and customer retention efforts.Provide exceptional customer service...

Dealership Operations Manager

3 months ago

Burlington, United States Southeastern Equipment Company Full time
Operations Manager-People Leader-Inspirational Customer Advocate, Southeastern Equipment is looking for a motivated, dynamic individual to lead our Burlington, KY branch. Our ideal candidate has some dealership experience (AG/CONSTRUCTION/HEAVY TRUCKING/AUTOMOTIVE) and is an exceptional leader with people, process and product expertise. Live your values every day: As a family owned company, we understand a healthy work life balance and provide benefits to protect our families.  Our mission, vision, and values aren't just words on a web page, they are words we live by--every customer--every day.

Operations Manager Job Description 

Updated January 26, 2024 

 Primary Responsibility Summary 

The Operations Manager manages and oversees the parts department, service department, and physical facility of the assigned location in a manner that attains sales growth, profit targets, and overall standards set out by the Company including obtaining high customer satisfaction.   

 Purpose 

The primary purpose is to manage the day-to-day activities and operations of the branch service and parts department. You ensure that machines are made ready for sale on time, machines are repaired correctly meeting our standards, parts are ordered correctly and on time, associates are led, managed, and being held accountable for their work. You are responsible for the parts and service department obtaining their sales and profit goals.  

 You ensure all associates follow SOP’s and provide a service that meets our values. While also providing the support (resource, time, and attention) to all things going on within the facility. Further, you are responsible for training and developing the team that reports to you.  

 Reporting Structure 

  • Reports To: Regional Operations Manager 

  • Subordinates: Parts Manager, Service Writer, Technicians, Yard Associate 

 Travel Requirements 

  • Limited travel required, estimated 15-20 travel days per year for meetings and training.  

 FLSA Classification 

  • Exempt 

 Metrics Accountable 

The metrics below are not all metrics that this role oversees, but these metrics listed will be used in performance evaluations and appraisals of progress in this role. 

 Parts Department  

Net Income (from budget) 

Service Department 

Net Income (from budget 

Store 5S Score (85%) 

Customer Satisfaction (NPS or Other Feedback) 

Budget Attainment (TBD) 

 Time Allocation 

With Service Writer: Time should be allocated 45% to Service, 30% to Parts, 10% to facility, 10% to leadership and growth activities, and 5% miscellaneous items.  

 Without Service Writer: Time should be allocated 70% to Service, 20% to Parts, 5% to facility, 5% to leadership and growth activities. 

 Roles and Responsibilities 

 ? Values and Mission 

Upholds Southeastern Equipment’s Values, Vision, and Culture. 

 Passion 

  • We create relationships, not just transactions. - Our customers see value from Southeastern over time across all departments, across the life of the machine, and across generations.  

Niche  

  • Through high levels of customer experience we provide solutions and expertise to help customers build the future. 

Core Values  

  •  Passionate - We have a steadfast determination. 

  • Helpful - We are reliable. 

  • Hustle - We have grit and do more than what is required. 

  • Human - We treat everyone with empathy and dignity. 

  • Customer First - We make sure our customers are cared for first 

Lead, Manage, and Accountability (LMA) 

  • Enforces and follows all policies and procedures. 

  • Fosters interdepartmental and interbranch communications. 

  • Leading effective routine meetings per company guidelines. 

  • Ensuring that all associates obtain and complete the required training. 

  • Establishes safety programs within the facility. 

  • Managing employee time and HR needs. 

  • Follow EOS model where applicable.  

 

Facility and Assets Maintenance 

  1. Physical Facility 

  • Meets OSHA and EPA compliance. 

  • Meets 5S scoring and audit criteria.  

  • Ensures that the entire facility and grounds are maintained. 

  • Ensures that all equipment/tooling needed is available and kept in good and safe operating conditions, including any necessary certifications.  

 

  1. Physical Assets 

  • Maintains up-to-date equipment inventory. 

  • Protects and monitors asset security. 

  • Responsible for the flow of assets in and out of facility.  

 

Service Department Oversight/Leadership 

  • Obtaining sales and profit goals. 

  • Driving KPI performance and improvement. 

  • Managing/Overseeing technician work and time tracking.  

  • Ensures 3C, SEC Machine Standards and other requirements are met.  

  • Maintaining a high level of customer communication and care. 

  • Customer issue escalation handling. 

  • Oversee customer’s machines in shop. 

  • Ensures proper documentation and recordkeeping for warranty, accounting, and other areas. 

 

Parts Department 

  • Obtaining sales and profit goals. 

  • Driving KPI performance and improvement. 

  • Ensuring the parts manager is following SOP.  

  • Call score monitoring and review.  

  • Customer issue escalation handling. 

  • Ensures proper documentation and recordkeeping for warranty, accounting, and other areas. 

 

Support of Sales, Rental & PSSR 

  • Provides availability and status information for machines at facility.  

  • Works with and supports PSSR in quoting and fulfillment. 

  • PDI statuses and schedule timing. 

  • Working with SSA to coordinate machine arrival/departures. 

  • Effective communication for operational needs of Sales/Rental/PSSR 

  • Customer walk-in handling 

 

Educational and Experience Requirements 

  • High School Diploma or GED required, 4-year BA or BS degree preferred and minimum 6 years managerial experience in a related field. 

  • Demonstrated track record of successful leadership in a previous role 

  • Preferred working knowledge of parts and service operations. 

  • Proven record of successfully working in a team-based environment. 

  • Superior communication skills (active listening, writing, speaking, and telephone) 

  • Excellent customer service skills 

  • Financial acumen, including ability to understand an income statement and balance sheet 

  • Ability to champion and lead change; assist employees in accepting change 

  • Demonstrated ability to grow and manage business to business sales 

  • Computer skills (Excel, Word, Outlook) 

  Physical Requirements and Working Conditions 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and walk through the shop. The employee is occasionally required to walk, climb or balance; stoop, kneel, crouch; and speak and hear. 

 The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

 

 

 

 



Southeastern Equipment is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply  Southeastern Equipment values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development.

Southeastern Equipment offers a competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K,  Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.

Southeastern Equipment is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.