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Senior Associate-Digital Product Management

4 months ago

Sunrise, United States AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether youre finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

Customer Data and Relationship platform (CDRP) is part of the Enterprise Data Governance Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS).CDRP is playing a pivotal role in shaping the organization's strategy for managing customer data enterprise wide through the Customer domain data office and establishing Customer360 as a trusted authority in customer data management, creating a single source of truth about customers and leveraging that knowledge to drive growth, enhance customer experiences, and ensure compliance with regulatory standards.

The Sr. Analyst Digital Product Management will execute critical initiatives in the customer domain data ecosystem. Specifically, this role will focus on the efficient delivery of key data risk activities as part of Enterprise Data management across Customer360 platform, including partnering with lines of business, product teams, and second line partners.

Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams, via collaboration with multiple stakeholders on Requirements Grooming, Design, Architecture and Prioritization across multiple scrum teams. Assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy. Partner with the design and technology teams to develop, evaluate, deliver the defined capabilities, and rapidly iterate innovative solutions. Keep up to date with industry, competitor, Agile/SAFe methodologies, and latest trends. Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints. Serve as the internal and external subject matter expert for products.

Qualification Requirements:

Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to details. Bachelors degree is required; Masters level is a plus 3+ years professional experience is required. Prior experience as a product analyst or product owner in digital field with Agile/SAFe experience is a plus. APIs are your best friend and architecture scaling excites you. Experience with analytical and API testing tools like Postman, Splunk, Tableau, MS Power BI, MS Excel is preferred. Fluent with programming and querying languages (e.g. Hive, Python, SQL, HiveQL, etc) and willingness to learn new tools & programming languages. Knowledge of Functional and Non-Functional testing; experience with Quality Assurance or User Acceptance Testing. Strong analytical and problem-solving skills, and ability to take independent responsibility of projects/tasks and complete with high-quality. Demonstrated understanding of how data needs to be organized, transferred, accessed, monitored, and controlled.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our .

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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