Bilingual Medical Information Specialist II

4 weeks ago


Remote, United States Inizio Engage XD Full time

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. 

  

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. 

  

This is your opportunity to join Inizio Engage and represent a top biotechnology company  

  

 

What’s in it for you?  

  

  • Competitive compensation  

  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions  

  • Generous performance-driven Incentive Compensation package  

  • Competitive environment with company wide recognition, contests, and coveted awards  

  • Exceptional company culture  

  • Recognized as a Top Workplace USA 2021  

  • Awarded a “Great Place to Work” award in 2022 and 2023  

  • Fortune Best Workplaces in Biopharma 2022  

  

  

 

  

What will you be doing?  

  

  

  • Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations 

  • Conduct study compliance calls to volunteers enrolled in clinical/medical research trials 

  • Enroll participants in educational seminars 

  • Provide patient support to patients enrolled in Patient Support Programs 

  • Collect demographic data and disposition for product, sample and literature fulfillment 

  • Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines 

  • Accurately collect information required by individual programs and correctly capture in specific program databases 

  • Exhibit effective communication and tele-management skills 

  • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed 

  • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed 

  • Adhere to all company policies and Standard Operating Procedures 

  • Possess effective organizational skills, including working on multiple projects simultaneously 

  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) 

  • Update and submit resume upon requests for audits 

  

  

What do you need for this position?  

  

  

  • Current US healthcare professional license: RN License Required 

  • Bilingual (Spanish and English)

  • Excellent verbal, written and listening communication skills 

  • Competency with a computer keyboard and mouse 

  • Competency with Call Center Telephone Technology 

  • Pleasant telephone manner 

  • Ability to work both independently and within a group setting 

  • Results oriented, excellent organizational skills and ability to work cross-functionally 

  

  



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